Hendy Bernadel
Summary
Reliable professional with military experience and a life-long technician. Ability to demonstrate superior leadership initiative, technical expertise, program enhancement creativity, and award-winning performance success while operating in uncertain, slow and fast-paced environments. Experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
E/M Technician IV
VIAVI SOLUTIONS
Chandler, Arizona
01.2023 - Current
- Organized work to meet demanding production goals
- Maintained quality assurance and customer satisfaction objectives
- Applied critical thinking and research to address complex issues
- Observed equipment operation to diagnose and troubleshoot reported issues
- Diagnosed and repaired problems with electrical and mechanical systems
- Liaised with internal departments to optimize productivity and efficiency
- Inspected equipment to identify areas of wear or causes of malfunctions
- Completed job reports and logs immediately following service calls
- Performed complex mechanical alignments and equipment calibration to meet quality standards
C130H Loadmaster
UNITED STATES AIR FORCE RESERVES
Peterson AFB, Colorado
04.2018 - Current
- Safely transport cargo, passengers, and any other items of interest to designated destination(s)
- Performed pre-flight and post-flight of aircraft and aircraft systems
- Followed all preferred work methods, safety policies and procedures per military guidelines while reporting unsafe conditions
- Used both manual and electronic methods to compute aircraft weight and balance
- Interpreted cargo and passenger load briefings and reviewed all plans and documentation
Equipment Maintenance Technician II
CREE / WOLFSPEED
Durham, North Carolina
07.2022 - 01.2023
- Provide equipment support to improve tool performance
- Troubleshoot equipment malfunctions (to board level in some cases), determine corrective actions, and implement these actions
- Perform electrical or mechanical troubleshooting to determine problems in non-functioning electro-mechanical equipment used in the manufacturing process
- Dismantle, adjust, repair, and assemble equipment according to layout plans, blueprints, operating or repair manuals, rough sketches or drawings
- Use test and diagnostic equipment to perform checkouts
- Rebuild manufacturing equipment as required
- Provide flexibility for 7x24 technical support for critical ongoing projects, installations, and repairs
Production Test Technician III
LAM RESEARCH
Tualatin, Oregon
01.2020 - 01.2021
- Performed the set-up, calibration, verification and troubleshooting of circuits, components, instruments, mechanical assemblies, and finished process modules with a minimal degree of supervision
- Utilized work orders, schematics, wiring diagrams, engineering specifications, parts and wire lists, written and/or verbal instructions to build, repair and/or test electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components
- Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment
IT/VTC Support Technician
MCSG TECHNOLOGIES
Peterson AFB, Colorado
12.2018 - 01.2020
- Provided technical support for NIPRNet, SIPRNet and JWICS workstations
- Performed computer hardware and software modifications and installations
- Troubleshot PCs and peripherals
- Troubleshoot Microsoft Exchange accounts
- Assist with help desk tickets to resolve issues
- Maintain accountability for computer equipment (280+)
- Acted as primary ITE Custodian
- Operated and maintain VTC equipment
- Set up and facilitate JWICS, Secret, and Unclassified VTCs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Configured hardware, devices, and software to set up work stations for employees
Sonar Technician Submarine - Work Center Supervisor
UNITED STATES NAVY
Naval Ocean Processing Facility (NOPF Dam Neck), Virginia Beach, VA
02.2010 - 04.2018
- Served as Sonar Division Work Center Supervisor, organizing, planning, and coordinating maintenance
- Responsible for safety of Top-Secret equipment ensuring missions critical to national safety are executed efficiently
- Maintained COMSEC and INFOSEC in operations and actions to preserve operational integrity.
- Calculated maneuvers and provided commander with operational and situational reports along with depth, range and system statuses.
- Analyzed multiple data inputs across active and passive acoustic sensors in a faced paced environment
- Updated documentation such as technical manuals and equipment maintenance records
- Maintained division resources as the designated Repair Parts Petty Officer ensuring the upkeep of all systems during critical missions
- Repaired and tested sonar processing hardware and software
- Awarded the Distinguished Navy & Marine Corps Achievement Medal (2x)
Education
BESS (Basic Enlisted Submarine School pipeline including advanced journeyman training) -
US Navy
B.S. Business Intelligence Analysis -
Metropolitan State University
Denver, Colorado12.2024
Skills
- Customer Service
- Communication
- Analysis
- Schematics
- Design Principles
- Troubleshooting
- Analytical Software
- Operation Monitoring
- Troubleshooting and Diagnostics
- Document Preparation
- Project Support
- Time Management
- Multitasking and Organization
- Product Inspection
- Work Planning and Prioritization
Certification
CPR
Executive Protection Specialist
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E/M Technician IV
VIAVI SOLUTIONS
01.2023 - Current
Equipment Maintenance Technician II
CREE / WOLFSPEED
07.2022 - 01.2023
Production Test Technician III
LAM RESEARCH
01.2020 - 01.2021
IT/VTC Support Technician
MCSG TECHNOLOGIES
12.2018 - 01.2020
C130H Loadmaster
UNITED STATES AIR FORCE RESERVES
04.2018 - Current
Sonar Technician Submarine - Work Center Supervisor
UNITED STATES NAVY
02.2010 - 04.2018
BESS (Basic Enlisted Submarine School pipeline including advanced journeyman training) -
US Navy
B.S. Business Intelligence Analysis -
Metropolitan State University
CPR
Executive Protection Specialist
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