HENG TAING (18 Plus Years Experience)

Monitor vendors/service representative quality of work and performance

• Interface with customer daily regarding schedules, repairs, invoicing, etc
• Track and control maintenance and associated costs to achieve completion of project within time and budget
• Minimize Alpha exposure and risk on project
• Ensure program documents are complete, current, submitted and stored appropriately
• Develop method of procedures and statement of work as necessary
• Ensure timelines of paperwork, schedules to customer and Alpha management
• Provide weekly reports to management about progress and any necessary modifications of project plans
• Assist in maintaining program management system to maintain accuracy of program data
• Review quarterly financial to ensure forecast and actual are within a 5% margin
• Manage annual budget for Comcast and Charter for a total of 10 million dollars for preventative, emergency, and capital projects
• Work directly with customer, vendors, and Alpha personnel on project status and information
• Ensure quality through continual site audits of at least 10%-15% of all preventative maintenance performed
• Conducted monthly meetings with fellow regional managers and leadership to ensure financial metrics and KPI are on track according to th projected forecast and quality metric requirements
• Review all safety issues and concerns create or flag any safety hazards that are identified
• Review emergency tickets from service call center and execute resources necessary to mitigate any issues that can have a customer site in jeopardy
• Serve as daily technical lead/onsite supervisor for project managers as business needs require
• Review customer CI tickets update status and course of action to NOC national operation center
• Provide recommendations on site repairs and upgrades with customer, quote repairs and engineering services source vendors, provide recommendations on program improvements
• Maintain all records and data through Enersys proprietary Spotlight assets management software
• Ensure all invoices and financials are being processed in a timely manor with vendors, customers and Enersys corporate AP.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established and maintained operational standards for 300 plus customer critical facilities.
• Boosted brand growth by devising strategic network and marketing tactics.

• Ensure all aspects of operations and production are being executed in a timely manor
• Design Review design plans with Engineer and ensure compliance with customer specification
• Allocate all necessary resources and workload to complete the job
• Review BOM and raw materials with purchasing department, Engineers and Technician as resources
• Work with vendors for PCB fabrication, test fixture and special hardware to be build
• Forecast a timeline to complete projects
• Review software requirements with software Engineer to ensure software is compatible all hardware aspects of the test fixture or test rack
• Improve production process and reduce production waste, analyze production line gaps, improve quality, production feedback, and doc control accuracy
• Times table study to ensure manufacturing processes are applicable and efficient.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Increased profit by streamlining operations.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Safety Management Responsibilities included: OSHA 10/30 Hour standards, Fall Protection, Rigging, Forklift training and other safety training; worksite hazard assessments and recommending corrective actions; planning, directing and implementation of site specific safety program; leading safety meetings; safety documentation; accident investigation and reporting, claims management and monitoring return to work activities etc
• Ensure the Facility is operated in a safe manner and ensure that a safe work environment is provided and maintained to minimize the risk of accidents and injuries
• Critical Facility Management Oversee day-to-day operations of the Critical Environment team to attain established goals and objectives
• Manages Critical Environment financials in support of both Maintenance and Repair and PM budget
• Coordinates work with other food processing centers
• Facilities Management Maintain appropriate standards of physical maintenance and housekeeping, establish and monitor preventive maintenance schedules
• Serve as primary point of contact for a 80,00 sq
• Ft building Maintain power and all aspect of machinery systems support
• Monitor temperature and humidity throughout the entire facility to ensure a controlled RH and safe temperature range for food storage
• Work with contractors and vendors for all facility needs
• Ensure power outage does not affect perishable food and work with utility company to minimize down time
• Project Management ROI Machinery
• Project management/installation of food processing automation line ILAPAK Astra 300 horizontal flow wrapper and ILAPAK Alfa vertical bagger line
• Shipment, planning, rigging, installation of electrical, air and various facility preparation, set up and training working with vendor to see machinery to operational
• Installation of new food grade industrial equipment throughout the site.
• Reduced injuries among personnel with development and implementation of robust safety programs and policies.
• Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.

• Equipment & Database manage company Asset, test equipment calibration and preventative maintenance for production equipment
• Maintain Benchmark's EAM database ensure IT/Database room environment network and power needs are at optimum
• Safety & Training Provide leadership to the operation insuring an accident free workplace
• Walks the talk
• Ensure safety of all employees and tenants of the facility Ensure establishment of comprehensive site ES&H and Crisis Management Plans
• Ensures that the Plans are aggressively monitored and requirements are enforced
• Implement & maintain Emergency Preparedness and Response emergency procedures and drills, business continuity and crisis management planning
• Critical Facility Management Build and review all facility documentation based on standard methodologies per current industry practices procedures and the customer's change management processes
• Participate upper management of capital improvement plans and projects to help provide the client with appropriate feedback and solutions
• Manage vendors by ensuring accurate work requests, pricing, top job performance, and adherence to the critical facility guidelines
• Maintain effective crisis management skills and emergency operating protocols
• Lead the facilities' health and safety program with close adherence to OSHA, NFPA and Maintain an effective relationship with the customer while developing a strong level of trust and respect with the client
• Operate and maintain the site in such a condition to assure 100% uptime to customers for facilities services (electrical, cooling & HVAC Ensures Compliance with all local, state, and federal requirements for EH&S
• Maintain all critical equipment to obtain maximum effectiveness and efficiency; cost, equipment longevity, and reliability
• Escalate with vendors and support system to ensure back up and redundancy at all times
• Facility Management Maintain preventative, Predictive and Corrective Maintenance and/or vendor management of all critical equipment maintenance events
• Review facility Risk analysis, procedure development and change control processes for infrastructure operations and maintenance activities on or around the critical facility equipment
• Technical Training and SOP review of all major facility equipment for maintenance Engineer & Technician
• Facility Monitoring Continuous observation of facility status with scheduled walk-throughs, monitoring and system alerts
• Escalate and potential major power failure or safety hazard
• Provide Facility Operational Support for IT systems and database infrastructure to ensure power
• Back up redundancies
• Ensure Code and Regulatory Compliance for Current knowledge and understanding
• Site safety requirements and documentation associated with regulatory requirements pertaining to all facility activities and systems
• Manage Reporting Daily/weekly/monthly/quarterly reports on facility events, maintenance activities, system capacity, KPI performance, safety issues and financial metrics.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Analyzed building control and HVAC system performance and recommended improvements.
• Controlled expenses to meet budget requirements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Responded to building emergencies and managed repairs.
• Drove continuous improvement of processes and systems operation.