Heni Patel

· Proficient in training in CRETs (Customer Returns), warehouse deals, CRETs, and Amazon Resale, and CRETs/AR Audits.

· Assist learning teams with identifying gaps in knowledge and escalating common issues.

· Amazon Tool (ATA) Umbrella proficient in assigning training and recording upon completion.

· Proficient in labor tracking to support business operations and timely execution of training.

· Able to train new ambassadors to ensure accurate reporting by shadowing/reverse shadow.

· Support and lead by example in any safety aspect and escalate common issues to the safety team regarding employee day-to-day conduct.

· Coach associates to understand barriers and provide valuable feedback to ensure associates perform to expectations.

· Assist WHS Manager or Site Ops/WHS Leader with follow up activities for correcting safety concerns.

· Attend skills training/ orientation that enables an associate to assists in actives for WHS resolutions.

· Support Safety/Operations efforts in Hindi for NES Associates.

· Spearheading inventory management, encompassing product procurement, and stock level optimization.

· Overseeing financial management, entailing budgetary control, expense management, and profitability maximization to achieve fiscal objectives.

· Generating comprehensive sales reports, analyzing key performance indicators, and providing actionable insights to inform data-driven decision-making, and optimize store operations.

· Implemented successful business strategies to increase revenue and target new markets.

· Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

· Created effective business plans to focus strategic decisions on long-term objectives.

· Established customer service standards and monitored staff compliance.