Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Henia Martinez

San Jose,CA

Summary

Dedicated and versatile professional with experience in animal care, retail, and logistics. Skilled in providing comprehensive care for animals, ensuring their well-being and comfort. Proven ability to assist customers with a friendly and helpful attitude, manage cashier duties, and maintain clean and organized environments. Demonstrated proficiency in sorting and processing high volumes of packages efficiently. Strong communicator with a commitment to delivering excellent service and support in various roles. Eager to join a team-oriented environment to learn from peers and continue growing professionally.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dog Daycare Attendant

Gizmos Doggie Daycare
San Jose, CA
08.2024 - Current
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.

Guest Services Associate

PetSmart
San Jose, CA
04.2023 - 08.2024
  • Ensured continuous availability of fresh nourishment for animals, supporting their overall wellness.
  • Monitored and adjusted the air temperature in kennels to maintain a comfortable environment for all animals.
  • Sanitation and Cleanliness: Maintained a high standard of cleanliness by regularly cleaning animal waste, spilled food, hair, and other debris from the kennels.
  • Disposed of trash in a timely and efficient manner to ensure a hygienic environment.
  • Animal Interaction and Enrichment: Accompanied animals on walks, providing necessary exercise and mental stimulation.
  • Facilitated play hours and engaged with animals, ensuring they received adequate social interaction and physical activity.
  • Read to animals as part of an enrichment program to provide comfort and reduce anxiety, particularly for those in distress.
  • Animal Comfort and Stress Management: Calmed and comforted animals in distress, using techniques to reduce anxiety and improve their overall experience in the shelter.

Animal Care Attendant

VCA Animal Hospital
Santa Clara, CA
03.2022 - 02.2023
  • Animal Care and Management: Provided comprehensive care for dogs and cats that stayed for days or weeks at the hospital, ensuring their well-being throughout their stay.
  • Walked, fed, and administered medication to animals according to their specific needs and schedules.
  • Maintained detailed documentation of all tasks performed, including feeding, walking, medication administration, and any observations of the animals' health and behavior.
  • Sanitation and Maintenance: Cleaned and sanitized kennels to maintain a hygienic environment, preventing the spread of illness and ensuring the comfort of the animals.
  • Washed and laundered pet beddings regularly to provide clean and comfortable sleeping areas for the animals.
  • Assisted in maintaining overall cleanliness and organization within the hospital, contributing to a professional and welcoming environment.
  • Hospital Support: Assisted veterinary staff with various tasks as needed, including restraining animals during examinations and procedures, and providing general support to ensure smooth hospital operations.
  • Communicated effectively with pet owners, providing updates on their pets' care and addressing any concerns or questions they may have.
  • Receptionist Duties: Greeted clients and their pets, providing a warm and friendly welcome upon arrival at the hospital.
  • Managed appointment scheduling, ensuring efficient and organized patient flow.
  • Answered phone calls, addressed inquiries, and provided information about services and procedures.
  • Processed payments, managed billing, and handled client records with accuracy and confidentiality.
  • Coordinated communication between veterinary staff and clients, ensuring clear and timely information exchange.

Tech Associate

Target
San Jose, CA
01.2022 - 04.2022
  • Customer Assistance: Assisted customers in the technology department, providing product information, answering questions, and offering personalized recommendations to enhance their shopping experience.
  • Helped customers with locating merchandise, ensuring they found the products they needed quickly and efficiently.
  • Merchandise Management: Stocked shelves and maintained organized displays to ensure the department was well-presented and products were easily accessible.
  • Conducted price changes and audits to ensure accurate pricing and product availability.
  • Assembled and disassembled displays for promotions and seasonal events, ensuring attractive and effective visual merchandising.
  • Cashier Duties: Operated the cash register, processed transactions accurately, and handled cash, credit, and debit card payments.
  • Provided excellent customer service during checkout, ensuring a smooth and pleasant experience for all customers.
  • Assisted with returns and exchanges, following store policies and procedures to ensure customer satisfaction.

Warehouse Associate (Seasonal)

Amazon
San Jose, CA
11.2021 - 01.2022
  • Package Sorting: Efficiently sorted and processed 20,000-30,000 packages daily, ensuring they were correctly categorized and prepared for timely delivery.
  • Utilized scanning technology to track packages, ensuring accurate and up-to-date information for each item.
  • Organized packages based on size, destination, and priority, optimizing the workflow and delivery routes.
  • Operational Efficiency: Collaborated with team members to maintain a smooth and efficient sorting process, meeting daily targets and deadlines.
  • Identified and resolved sorting issues quickly, minimizing delays and ensuring packages were dispatched correctly.
  • Safety and Compliance: Adhered to all safety protocols and guidelines to maintain a safe working environment.
  • Ensured compliance with company policies and procedures, contributing to overall operational excellence.

Cashier

Marshalls
San Jose, CA
08.2020 - 11.2021
  • Handled cash, credit, and debit card payments effectively.
  • Ensured customer satisfaction during returns through policy compliance.
  • Customer Service: Greeted customers with kindness and provided a welcoming atmosphere.
  • Assisted customers with inquiries, helping them find products and providing information about store promotions and policies.
  • Store Maintenance: Cleaned and organized fitting rooms to maintain a neat and orderly environment.
  • Ensured that fitting rooms were promptly prepared for the next customer, providing a positive shopping experience.

Education

High school diploma or GED -

Abraham Lincoln High School
San Jose, CA
06.2021

Skills

  • Cashiering
  • Food Service
  • Cash Handling
  • Retail Sales
  • Warehouse Experience
  • Laundry
  • Animal handling
  • Customer service
  • Front desk
  • Pet Care
  • Communication skills
  • Organizational skills
  • Cleanliness and sanitation
  • Playtime supervision
  • Group play monitoring
  • Feeding and nutrition
  • Attention to detail
  • Human and animal safety
  • Teamwork and collaboration

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Dog Daycare Attendant

Gizmos Doggie Daycare
08.2024 - Current

Guest Services Associate

PetSmart
04.2023 - 08.2024

Animal Care Attendant

VCA Animal Hospital
03.2022 - 02.2023

Tech Associate

Target
01.2022 - 04.2022

Warehouse Associate (Seasonal)

Amazon
11.2021 - 01.2022

Cashier

Marshalls
08.2020 - 11.2021

High school diploma or GED -

Abraham Lincoln High School
Henia Martinez