Henia Martinez
San Jose,CA
Summary
Dedicated and versatile professional with experience in animal care, retail, and logistics. Skilled in providing comprehensive care for animals, ensuring their well-being and comfort. Proven ability to assist customers with a friendly and helpful attitude, manage cashier duties, and maintain clean and organized environments. Demonstrated proficiency in sorting and processing high volumes of packages efficiently. Strong communicator with a commitment to delivering excellent service and support in various roles. Eager to join a team-oriented environment to learn from peers and continue growing professionally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dog Daycare Attendant
Gizmos Doggie Daycare
San Jose, CA
08.2024 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Guest Services Associate
PetSmart
San Jose, CA
04.2023 - 08.2024
- Ensured continuous availability of fresh nourishment for animals, supporting their overall wellness.
- Monitored and adjusted the air temperature in kennels to maintain a comfortable environment for all animals.
- Sanitation and Cleanliness: Maintained a high standard of cleanliness by regularly cleaning animal waste, spilled food, hair, and other debris from the kennels.
- Disposed of trash in a timely and efficient manner to ensure a hygienic environment.
- Animal Interaction and Enrichment: Accompanied animals on walks, providing necessary exercise and mental stimulation.
- Facilitated play hours and engaged with animals, ensuring they received adequate social interaction and physical activity.
- Read to animals as part of an enrichment program to provide comfort and reduce anxiety, particularly for those in distress.
- Animal Comfort and Stress Management: Calmed and comforted animals in distress, using techniques to reduce anxiety and improve their overall experience in the shelter.
Animal Care Attendant
VCA Animal Hospital
Santa Clara, CA
03.2022 - 02.2023
- Animal Care and Management: Provided comprehensive care for dogs and cats that stayed for days or weeks at the hospital, ensuring their well-being throughout their stay.
- Walked, fed, and administered medication to animals according to their specific needs and schedules.
- Maintained detailed documentation of all tasks performed, including feeding, walking, medication administration, and any observations of the animals' health and behavior.
- Sanitation and Maintenance: Cleaned and sanitized kennels to maintain a hygienic environment, preventing the spread of illness and ensuring the comfort of the animals.
- Washed and laundered pet beddings regularly to provide clean and comfortable sleeping areas for the animals.
- Assisted in maintaining overall cleanliness and organization within the hospital, contributing to a professional and welcoming environment.
- Hospital Support: Assisted veterinary staff with various tasks as needed, including restraining animals during examinations and procedures, and providing general support to ensure smooth hospital operations.
- Communicated effectively with pet owners, providing updates on their pets' care and addressing any concerns or questions they may have.
- Receptionist Duties: Greeted clients and their pets, providing a warm and friendly welcome upon arrival at the hospital.
- Managed appointment scheduling, ensuring efficient and organized patient flow.
- Answered phone calls, addressed inquiries, and provided information about services and procedures.
- Processed payments, managed billing, and handled client records with accuracy and confidentiality.
- Coordinated communication between veterinary staff and clients, ensuring clear and timely information exchange.
Tech Associate
Target
San Jose, CA
01.2022 - 04.2022
- Customer Assistance: Assisted customers in the technology department, providing product information, answering questions, and offering personalized recommendations to enhance their shopping experience.
- Helped customers with locating merchandise, ensuring they found the products they needed quickly and efficiently.
- Merchandise Management: Stocked shelves and maintained organized displays to ensure the department was well-presented and products were easily accessible.
- Conducted price changes and audits to ensure accurate pricing and product availability.
- Assembled and disassembled displays for promotions and seasonal events, ensuring attractive and effective visual merchandising.
- Cashier Duties: Operated the cash register, processed transactions accurately, and handled cash, credit, and debit card payments.
- Provided excellent customer service during checkout, ensuring a smooth and pleasant experience for all customers.
- Assisted with returns and exchanges, following store policies and procedures to ensure customer satisfaction.
Warehouse Associate (Seasonal)
Amazon
San Jose, CA
11.2021 - 01.2022
- Package Sorting: Efficiently sorted and processed 20,000-30,000 packages daily, ensuring they were correctly categorized and prepared for timely delivery.
- Utilized scanning technology to track packages, ensuring accurate and up-to-date information for each item.
- Organized packages based on size, destination, and priority, optimizing the workflow and delivery routes.
- Operational Efficiency: Collaborated with team members to maintain a smooth and efficient sorting process, meeting daily targets and deadlines.
- Identified and resolved sorting issues quickly, minimizing delays and ensuring packages were dispatched correctly.
- Safety and Compliance: Adhered to all safety protocols and guidelines to maintain a safe working environment.
- Ensured compliance with company policies and procedures, contributing to overall operational excellence.
Cashier
Marshalls
San Jose, CA
08.2020 - 11.2021
- Handled cash, credit, and debit card payments effectively.
- Ensured customer satisfaction during returns through policy compliance.
- Customer Service: Greeted customers with kindness and provided a welcoming atmosphere.
- Assisted customers with inquiries, helping them find products and providing information about store promotions and policies.
- Store Maintenance: Cleaned and organized fitting rooms to maintain a neat and orderly environment.
- Ensured that fitting rooms were promptly prepared for the next customer, providing a positive shopping experience.
Education
High school diploma or GED -
Abraham Lincoln High School
San Jose, CA06.2021
Skills
- Cashiering
- Food Service
- Cash Handling
- Retail Sales
- Warehouse Experience
- Laundry
- Animal handling
- Customer service
- Front desk
- Pet Care
- Communication skills
- Organizational skills
- Cleanliness and sanitation
- Playtime supervision
- Group play monitoring
- Feeding and nutrition
- Attention to detail
- Human and animal safety
- Teamwork and collaboration
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dog Daycare Attendant
Gizmos Doggie Daycare
08.2024 - Current
Guest Services Associate
PetSmart
04.2023 - 08.2024
Animal Care Attendant
VCA Animal Hospital
03.2022 - 02.2023
Tech Associate
Target
01.2022 - 04.2022
Warehouse Associate (Seasonal)
Amazon
11.2021 - 01.2022
Cashier
Marshalls
08.2020 - 11.2021
High school diploma or GED -
Abraham Lincoln High School