Summary
Overview
Work History
Education
Skills
Timeline
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Hennasia Taylor

Dallas,TX

Summary

Dedicated customer service professional with extensive experience. Known for being a solid team player with an outgoing, positive demeanor. Proven skills in establishing rapport with clients and maintaining customer satisfaction to contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

Dispatcher

Pro Tow Wrecker Service
01.2020 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Recalled, summarized, prioritized and categorized information.
  • Calculated and quoted charges for services such as person-to-person and international calls.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Customer Service/Coaching Team Member

Agero
09.2017 - 01.2020
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Took payment information and other pertinent information such as addresses and phone numbers to get roadside service.
  • Met customer call guidelines for service levels, handle time and productivity.


Assistant Store Manager

Family Dollar
06.2016 - 09.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Attained expert level of product knowledge, becoming go-to person for major sales.

Sales Associate

The Children's Place
01.2016 - 03.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Education

High School Diploma -

Clarksville High School

Skills

  • Excellent people skills
  • Cash Handling
  • Relationship building
  • Adapt to diverse groups
  • Customer service
  • Decision-making
  • Active listening
  • Data entry
  • Multi-tasking strength
  • Stress tolerance
  • Time management

Timeline

Dispatcher

Pro Tow Wrecker Service
01.2020 - Current

Customer Service/Coaching Team Member

Agero
09.2017 - 01.2020

Assistant Store Manager

Family Dollar
06.2016 - 09.2017

Sales Associate

The Children's Place
01.2016 - 03.2016

High School Diploma -

Clarksville High School

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Hennasia Taylor