Hennedey Herrera
The Bronx,NY
Summary
Secure a position within an organization where I can utilize my education and hands-on experience to strengthen a facility's operation. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
Team Support Specialist
FreedomCare
10.2021 - Current
- Follow up on hold cases that require authorizations, hospitalization and up to date medicals
- Follow up with patients and caregivers regarding Due and expired annual health assessment.
- Schedule appointments to complete annual health assessments and MD Orders
- Manage high volume incoming calls
Medical Office Specialist, Verifier
Community Healthcare Network
04.2019 - 01.2020
- Greet patients and provide basic orientation to the center and all available services
- Prepare and submit insurances, Family Planning Benefit Program and Prenatal Care Assistance Program applications
- Assist patients obtaining insurance through the New York State of Health
- Informing front desk staff of new updates regarding.
Medical Office Specialist II
Community Healthcare Network
01.2016 - 01.2019
- Greet and check-in patients and collect personal, medical and insurance information
- Obtain accurate and complete personal information from the patient as required for registration and enter into the practice management system
- Monitor eClinicalWorks office visits screen to ensure patients are processed and checked out efficiently.
Education
Associate of Occupational Studies Degree - HealthCare Office Administration
ASA College
New York, NY2015
Skills
- SKILLS AND QUALIFICATION:
- Knowledge of and ability to use transcription equipment
- Ability to perform medical office administration procedures and medical report writing
- Medical Terminology, Medical Emergencies and medical software including eClinicalWorks, Salesforce and Medflyt
- MS Office for Windows 2010; Word, Excel, PowerPoint, and Access
Timeline
Team Support Specialist
FreedomCare
10.2021 - Current
Medical Office Specialist, Verifier
Community Healthcare Network
04.2019 - 01.2020
Medical Office Specialist II
Community Healthcare Network
01.2016 - 01.2019
Associate of Occupational Studies Degree - HealthCare Office Administration
ASA College
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