Hennessey Banks
Mesquite,Texas
Summary
Experienced Lead Food Service Worker with background in managing food service operations, ensuring timely meal preparation and maintaining high sanitation standards. Strengths encompass deep knowledge of regulatory compliance and dietary needs, team leadership, and customer service skills. Previous roles have resulted in improved efficiency in kitchen operations, increased customer satisfaction, and adherence to strict safety protocols. Seasoned Lead Food Service Worker known for high productivity and efficient task completion. Possess specialized skills in menu planning, food safety compliance, and inventory management. Excel in communication, teamwork, and leadership, ensuring smooth kitchen operations and quality service delivery.
Overview
22
22
years of professional experience
Work History
Lead Food Service Worker
ARAMARK, Baylor Dining Services
Dallas, TX
10.2008 - Current
- Organized food orders, monitored inventory levels, and restocked items as needed.
- Supervised a team of up to 10 Food Service Workers in the preparation and service of meals.
- Demonstrated safe food handling techniques for staff members to ensure quality standards were met.
- Maintained cleanliness of kitchen area by sweeping, mopping, washing dishes and disposing of waste appropriately.
- Ensured that all health and safety regulations were followed at all times.
- Trained new employees on proper food preparation techniques and equipment use.
- Provided customer service by responding to inquiries from customers regarding menu items or services provided.
- Monitored temperature logs for refrigerators and freezers and ensured they are within acceptable range according to local health codes.
- Assisted cooks in preparing ingredients for meals, including measuring out spices, chopping vegetables.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Ensured compliance with sanitation laws by performing regular inspections of kitchen facilities.
- Created detailed records of all transactions such as employee time sheets or purchase orders.
- Participated in monthly meetings with management team to discuss operational issues or areas needing improvement.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Operated cash register to process cash, check, and credit card transactions.
- Performed variety of duties related to food service.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Took and recorded temperatures of food, refrigerators and freezers.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Store Manager
Lady Foot Locker
Plano, Texas
05.2003 - 05.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
South Oak Cliff HS
Dallas, TX05-2000
Skills
- Allergy awareness
- ServSafe
- Work station sanitation
- Work station setup
- Grilling
- Proper food temperatures
- Hot table management
- Cash handling experience
- Cooking procedures
- Hospital standards
- Cleaning and sanitation
- Dishwashing and sanitization
- Multitasking
- Food allergy awareness
- Food handling standards
- Time management proficiency
- Knife use
Timeline
Lead Food Service Worker
ARAMARK, Baylor Dining Services
10.2008 - Current
Store Manager
Lady Foot Locker
05.2003 - 05.2008
High School Diploma -
South Oak Cliff HS
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