Summary
Overview
Work History
Education
Skills
Timeline
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Hennessy Burke

Miami Gardens,Fl

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I prioritize bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. By which Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Cashier

Champs Sports
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Front End Trainer

Kiesha's Crab Shack
09.2021 - 04.2024
  • In charge of verifying all incoming and outgoing orders -Responsible for training all new cashiers & servers
  • First contact person to assist in solving customer complaints
  • Responsible for keeping inventory updated and restocked
  • Verify front end time cards before pay day -Assisting with cashier/server station maintenance
  • Demonstrate salesmanship skills using the upselling method to effectively meet/surpass company goal
  • shows the ability to strengthen brand loyalty by initiating connections with customers

Education

High School -

AZVA (Virtual Academy)
Phoenix, AZ

GED -

Miami Dade College
Miami, FL
07.2024

Skills

  • Self-motivated with a positive attitude
  • Capable of amazing time management
  • Excellent communication skills
  • Customer oriented
  • Fast learner
  • Team leader
  • Goal oriented
  • Professional telephone demeanor
  • Scheduling
  • Microsoft PowerPoint
  • Microsoft Outlook, Word, and Excel

Timeline

Cashier

Champs Sports
08.2024 - Current

Front End Trainer

Kiesha's Crab Shack
09.2021 - 04.2024

High School -

AZVA (Virtual Academy)

GED -

Miami Dade College

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Hennessy Burke