Hennesy Lopez
Inglewood,CA
Summary
Enthusiastic, driven young woman with years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to apply team working skills and operations to meet customer needs.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Beach Cities Orthopedics
06.2022 - Current
- Greeted and checked in patients as they entered the clinic
- Assisted the doctors with scheduling 80+ patients a day
- Handled insurance and other confidential information, with care
- Organized and prepared the clinic before clients and staff entered the office
- (Created new patient packets, scanned in necessary documents such as medical history into the system, restocking and reordering office materials) Communicated with multiple departments to problem solve patient concerns
- As well as assisting and attending to their need to create an easier experience with booking for separate necessities
- Assisted with completing documentation for a range of individuals such as firefighters’ disability, workers compensation cases, DMV placards, flight attendant physician forms and/or necessary letters and documentations for each profession
- Deescalated patients’ frustration by listening, understanding, and proceeding with problem solving skills
- Established connections with each client to create a welcoming environment and increase clinic recommendations.
Barista
Coffee Bean Tea and Leaf
08.2021 - 06.2022
- Prepared and served multiple beverages and recipes to quality and satisfaction to each customer
- Operated a register and distributing system to calculate proper sales transactions
- Multi-tasked through a fast-paced environment; handling lobby customers, as well as the drive-through and online ordering
- Organized and restocked products sold, including determining quality of produce.
Call Center Agent
LA Times VXI Global Solutions
07.2020 - 09.2020
- Maintained strong call control and quickly working through scripts to address diverse
problems regarding unemployment and other money/benefits given by the government. - Consulted with clients regarding unemployment and other assistance received by the government.
- Took over 60 inbound calls per day, attentively listening to customers' questions and concerns.
- Handled escalated customer service concerns.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled extremely private information such as accounts, social security, including addresses as well; in a professional and safe manner.
- Identified clients needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Waitress
IHOP
12.2018 - 03.2020
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Arranged table with proper silverware, syrups, coffee pots and menu
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Cashier
El Pollo Loco
03.2017 - 11.2017
- Operated cash register, collected payments and provided accurate change
- Assisted the supervisor with completing end-of-day counts and securing funds to prevent loss or theft
- Trained new team members in cash register operation, stock procedures and customer service
- Labeled/packed products
- Ensured every order was packed to the customers liking
- Maintained a clean working environment (washed trays, cleaned the salsa bar, tables, bathroom, mopped, etc.)
Education
GED -
Santa Monica College
Santa Monica, CA06.2018
Skills
- POS systems
- Payment processing
- Issue resolution
- Credit and cash transactions
- Customer greeting
- Customer assistance
- Staff mentoring
- Merchandise restocking
- Teamwork
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
Beach Cities Orthopedics
06.2022 - Current
Barista
Coffee Bean Tea and Leaf
08.2021 - 06.2022
Call Center Agent
LA Times VXI Global Solutions
07.2020 - 09.2020
Waitress
IHOP
12.2018 - 03.2020
Cashier
El Pollo Loco
03.2017 - 11.2017
GED -
Santa Monica College
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