Hennesy Lopez
Inglewood,CA
Summary
Enthusiastic, driven young woman with years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to apply team working skills and operations to meet customer needs.
Overview
9
9
years of professional experience
Work History
Front Office
DISC Surgery Center Marina
Marina Del Rey
07.2024 - Current
- Requested and obtained private patient medical information to clear patient for surgery.
- Created template to help organize patient paperwork and systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues.
- Requested and obtained private patient medical information to clear patients for surgery.
- Created templates to organize patient paperwork and systems.
- Assisted Administrator with extra tasks such as creating graphs on patient analytics.
- Addressed concerns and helped de-escalate issues that arose in and out of the clinical area.
- Communicated effectively with the team on patient concerns/medical issues to ensure optimal patient care.
Front Desk Receptionist
Beach Cities Orthopedics
06.2022 - 06.2024
- Handle payments and confidential information, with care
- Organized and prepared the clinic before clients and staff entered the office (Created new patient packets, scanned in necessary documents such as medical history into the system, restocking and reordering office materials)
- Communicated with multiple departments to problem solve patient concerns
- Requested and obtained private patient medical information to clear patients for surgery.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Created templates to organize patient paperwork and systems.
- Prioritized patient care to ensure to create a welcoming environment prior to surgery.
- Addressed concerns and helped de-escalate issues that arose in and out of the clinical area.
- Communicated effectively with the team on patient concerns/medical issues to ensure optimal patient care. As well as assisting and attending to their need to create an easier experience with booking for separate necessities
- Deescalated patients' frustration by listening, understanding, and proceeding with problem solving skills
- Established connections with each client to create a welcoming environment and increase clinic recommendations.
- Greeted patients and visitors with professionalism and a friendly demeanor.
Barista
Coffee Bean Tea and Leaf
08.2021 - 06.2022
- Prepared and served multiple beverages and recipes to quality and satisfaction to each
- Operated a register and distributing system to calculate proper sales transactions
- Multi-tasked through a fast-paced environment; handling lobby customers, as well as the drive-through and online ordering
- Organized and restocked products sold, including determining quality of produce.
Call Center Agent
LA Times VXI Global Solutions
Los Angeles
07.2020 - 09.2020
- Company Overview: Los Angeles
- Maintained strong call control and quickly working through scripts to address diverse problems regarding unemployment and other money/benefits given by the government.
- Consulted with clients regarding unemployment and other assistance received by the government.
- Took over 60 inbound calls per day, attentively listening to customers' questions and concerns.
- Handled escalated customer service concerns.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled extremely private information such as accounts, social security, including addresses as well; in a professional and safe manner.
- Identified clients needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Waitress
IHOP
12.2018 - 03.2020
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Arranged table with proper silverware, syrups, coffee pots and menu
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Cashier
El Pollo Loco
03.2017 - 11.2017
- Operated cash register, collected payments and provided accurate change
- Assisted the supervisor with completing end-of-day counts and securing funds to prevent loss or theft
- Trained new team members in cash register operation, stock procedures and customer service
- Labeled/packed products
- Ensured every order was packed to the customers liking
- Maintained a clean working environment (washed trays, cleaned the salsa bar, tables, bathroom, mopped, etc.)
Education
GED -
Santa Monica College
Santa Monica, CA06.2018
Skills
- POS systems
- Payment processing
- Issue resolution
- Credit and cash transactions
- Customer greeting
- Customer assistance
- Staff mentoring
- Merchandise restocking
- Teamwork
Languages
- English, Native or Bilingual
- Spanish, Professional Working
Timeline
Front Office
DISC Surgery Center Marina
07.2024 - Current
Front Desk Receptionist
Beach Cities Orthopedics
06.2022 - 06.2024
Barista
Coffee Bean Tea and Leaf
08.2021 - 06.2022
Call Center Agent
LA Times VXI Global Solutions
07.2020 - 09.2020
Waitress
IHOP
12.2018 - 03.2020
Cashier
El Pollo Loco
03.2017 - 11.2017
GED -
Santa Monica College