Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Education and Training
Timeline
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Hennesy Moreno

Dublin,CA

Summary

Dedicated Automotive/Forklift Technician with 5+ years in service and repair. Friendly and upbeat professional enthusiastic about forklift technician challenges. Focused on efficiency and proper installation, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Forklift Technician

Big Joe Lift
02.2024 - Current
  • Repaired diverse forklift models to guarantee efficient operation.
  • Conducted routine maintenance and inspections to enhance equipment reliability.
  • Implemented safety protocols to minimize workplace accidents during operations.
  • Trained junior technicians on best practices for equipment repair and maintenance.
  • Collaborated with inventory management teams to track equipment availability and needs.
  • Analyzed recurring issues to develop proactive solutions for operational efficiency.
  • Troubleshot and diagnosed systems and components of different forklift models.
  • Updated technical knowledge through continuous professional development, attending relevant workshops and seminars.
  • Managed workload efficiently by prioritizing urgent repair requests while maintaining attention to detail in regular maintenance tasks.
  • Collaborated closely with other departments within the organization, ensuring seamless integration between warehouse operations and maintenance activities.
  • Completed repairs and maintenance procedures for forklift, pallet jacks and man lifts.
  • Kept tools organized and properly maintained, reducing time spent searching for necessary equipment during repairs.
  • Conducted performance tests on repaired equipment to verify the effectiveness of solutions implemented.
  • Maintained detailed records of all repair work completed, ensuring accurate documentation for future reference.
  • Replaced transmissions, engines and power steering parts with little supervision.
  • Streamlined the process of diagnosing mechanical problems by utilizing advanced diagnostic tools when assessing equipment malfunctions.
  • Collaborated with other technicians to complete complex repair projects within established deadlines.
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
  • Read and interpreted mechanical, electrical and hydraulic systems schematics and applied knowledge with each job.
  • Communicated effectively with team members and supervisors regarding ongoing projects and tasks, fostering smooth workflow processes.
  • Maintained a clean and safe working environment by adhering to established safety protocols and housekeeping standards.
  • Used specialty hand tools, power tools, gauges and equipment on daily basis.
  • Reduced equipment downtime by conducting thorough safety inspections and identifying potential issues early.
  • Know how to press tires using heavy machinery
  • Know how to make hydraulic hoses using correct tools and equipment


Automotive Technician

Bridgestone Firestone
11.2021 - Current
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Inspected vehicle engines and other components to identify potential issues.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
  • Maintained a clean working environment at all times.
  • Demonstrated knowledge of applicable safety procedures while performing repairs.
  • Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
  • Attended technical training courses when available to increase knowledge base.
  • Operated a variety of shop equipment safely and efficiently.
  • Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Kept detailed records of repairs, labor involved and parts used.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Monitored shop equipment to maintain safe working condition.
  • Maintained certifications and completed training on systems and components.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Inventoried stock, placed orders and verified receipt to keep supplies ready.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Conducted test drives before and after repair services.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Repaired, replaced and adjusted brakes.
  • Removed old oil, replace filters and added correct amount of new [dexos] oil.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Reviewed work orders and discussed with supervisors.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Planned work procedures using charts, technical manuals and experience.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.

Crewmate

Trader Joe's
09.2019 - 10.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Explained current promotional information and items to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Directed patrons to restrooms and other amenities within facility.

Quality Control Inspector

Stratosphere Quality
06.2017 - 05.2019
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Performed first article inspection on incoming raw materials.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Identified areas for improvement in existing processes, procedures, and equipment.
  • Evaluated suppliers' performance against established criteria for quality assurance purposes.
  • Provided technical support to other departments regarding quality related topics and initiatives.
  • Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Tested finished goods prior to shipment according to established protocols.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Inspected and repaired products to meet project expectations.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Completed non-destructive tests and conducted continuous inspections.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Made adjustments to equipment or calibrated instruments to required tolerances.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
  • Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
  • Repaired malfunctions, reassembled items and performed final tests.
  • Read blueprints and manuals to determine test procedures or adjustment methods.

Deburr Technician

Jabil
02.2017 - 05.2019
  • Performed manual and automated deburring of machined parts using various tools such as hand files, grinders, scrapers and sanding blocks.
  • Inspected deburred parts to ensure accuracy and conformance to customer specifications.
  • Operated vibratory tumblers to remove burrs from metal components.
  • Adjusted machine settings according to job requirements for optimal performance.
  • Assisted in training new employees in use of equipment and safety procedures pertaining to deburring operations.
  • Repaired broken or damaged machinery components related to the finishing process.
  • Monitored inventory levels of abrasives, chemicals, coolants, and other supplies used during the deburring process.
  • Cleaned work areas after completing tasks to maintain a safe working environment.
  • Ensured proper handling of hazardous waste materials generated during production processes.
  • Implemented preventive maintenance schedules for all machines used in the finishing department.
  • Developed strategies for improving product quality while reducing costs associated with finishing operations.
  • Analyzed manufacturing processes for identifying opportunities for improvement in efficiency and productivity.
  • Communicated effectively with colleagues regarding changes in production schedules or other updates related to deburring activities.
  • Provided technical assistance to team members when needed during troubleshooting activities.
  • Participated actively in meetings with management staff on matters concerning production goals or safety regulations.
  • Worked with grinding, polishing and cutting tools to give products smooth finish.
  • Prepared surfaces for work to be performed by removing surface imperfections.
  • Adhered to safety standards to protect people and equipment.
  • Maintained quality control by inspecting products and correcting deficiencies.
  • Adhered to blueprints and production specifications to complete high-quality work.
  • Adjusted workpieces onto equipment to complete work orders.
  • Filed grooved, contoured and irregular surfaces of metal objects to meet blueprint specifications.

Sales Associate

G.H. Bass
09.2016 - 01.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Crew Member

Wetzel Pretzel
04.2015 - 03.2016
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Assisted patrons in making menu selections.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Directed patrons to restrooms and other amenities within facility.

Education

Associate of Science - Automotive Mechanics

Las Positas College
Livermore, CA

Skills

  • System Repairs
  • Alignments Experience
  • Bay Maintenance
  • Estimating Work
  • Changing Oil
  • Inspecting Vehicles/forklifts
  • Calibration Understanding
  • Issue Resolution
  • Tire Mounting and Balancing
  • Parts Replacement
  • Preventive Maintenance
  • Customer Service
  • Vehicle Inspection
  • Heavy Lifting
  • Team Collaboration
  • Vendor Relations
  • Customer Relations
  • Maintenance Scheduling
  • Operating Pneumatic Tools
  • Strong Work Ethic
  • Quality Assurance
  • Road-Worthiness Evaluations
  • Troubleshooting Skills
  • Diagnostic Abilities
  • Brake Systems Knowledge
  • Calibrating Instruments
  • Electrical Understanding
  • Suspension Systems
  • Flexible Schedule
  • Suspension Systems Understanding
  • Writing Work Tickets
  • Problem-Solving
  • Drivetrain and Axle Installation
  • Relaying Complex Information
  • Gasket Replacement
  • Relationship Building
  • Brake Systems
  • Valid Driver's License
  • Drivability Issues
  • Replacing Parts
  • Hazardous Waste Management
  • Hazmat Knowledge
  • Hand and Power Tools
  • Work Planning and Prioritization
  • Coolant System Control
  • Replacing Filters
  • Tire pressing ability
  • Hydraulic Hose building knowledge

Affiliations

Ready to work. Not afraid to learn new skills and get dirty. I Like to do sidejobs at the house that improve my daily life. In my free time I enjoy traveling and trying new foods.

Certification

  • i have certifications from Ford Training, Nc3(snapon), Hunter alignments and ASE 609 refrigerant handling license.

Education and Training

other

Timeline

Forklift Technician

Big Joe Lift
02.2024 - Current

Automotive Technician

Bridgestone Firestone
11.2021 - Current

Crewmate

Trader Joe's
09.2019 - 10.2021

Quality Control Inspector

Stratosphere Quality
06.2017 - 05.2019

Deburr Technician

Jabil
02.2017 - 05.2019

Sales Associate

G.H. Bass
09.2016 - 01.2017

Crew Member

Wetzel Pretzel
04.2015 - 03.2016

Associate of Science - Automotive Mechanics

Las Positas College

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