Summary
Overview
Work History
Education
Skills
Websites
Languages
Affiliations
Certification
Timeline
Generic

Hennie Strydom

Santa Cruz,CA

Summary

Experienced Enterprise Customer Success Manager (CSM) and global account manager. Results and customer driven with 16 years customer facing experience. Seasoned in managing complicated enterprise companies as well as building and maintaining key multi-level relationships, including C-suit. I’m passionate about a customer’s journey and success with our products and I’m eager to join a dynamic and fast-moving team where I can share my experience while growing to be a valuable part of the team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

ENTERPRISE CUSTOMER SUCCESS MANAGER

KNOWDE
04.2023 - Current
  • Responsible for Customer Success of our enterprise accounts
  • Responsibility across the board, from the onboarding stage until renewal
  • Ensuring customers understand and use our product services effectively to ensure their key objectives are achieved
  • Leading and constructing monthly meetings, QBRs and annual review meetings
  • Understand the challenges and limitations within enterprise organizations and how we can assist them in achieving value from our products and services
  • Introduction of new products and product features to key users and executive decision makers
  • Responsible for building strong C-level relationships within major key accounts
  • Strategizing and building account marketing campaigns, including email nurture, Google and LinkedIn display, Google search and SEO.

ACCOUNT MANAGER

NOURYON USA
09.2020 - 03.2023
  • Key account management, distribution management, and business development across major customer segments and global key accounts
  • Developed and implemented an aggressive growth-driven account plan that resulted in 11% volume growth and 26% net sales growth YOY
  • Nurtured and maintained key relationships within accounts on multiple company levels
  • Led the introduction of our latest product for the Americas region, securing our first sale with a lighthouse customer, and ensuring the required volumes for profitable ongoing manufacturing.

REGIONAL ACCOUNT MANAGER

NOURYON EMEA
05.2017 - 10.2019
  • International key account management and business development for the Middle East region, focused on chelate product groups
  • Drove YOY net sales growth of 15%
  • Built and managed multilevel relationships from the ground up with Fortune 500 companies
  • Negotiated and secured opportunities for our groundbreaking, green chemical technology (Stimwell), resulting in multimillion-dollar contracts at two of the largest global oil companies, including Saudi Aramco
  • Winning these contracts was the result of persistent business development with technical stakeholders, alignment with their sustainability and procurement departments, and building long-term trust with C-level executives.

INDUSTRY GROUP MANAGER

CARST AND WALKER
02.2015 - 04.2017
  • Managed a diverse sales and customer representative team of 8 people while growing net sales and volumes YOY
  • Implemented sales action plans and changes to the work culture to ensure an efficient sales team with clear targets and management support
  • Reported to the board of directors with full P&L responsibility for the Plastics and Rubber group
  • Key part of the acquisition team for Davro Compounding and led the integration into the Carst and Walker portfolio
  • Participated in the procurement of one of the most advanced rubber compounding and extruding systems in the Southern hemisphere and developed business to sustain this major investment
  • Managed international supplier and customer relationships.

REGIONAL ACCOUNT MANAGER

AKZONOBEL EMEA (NOW NOURYON)
05.2011 - 01.2015
  • Managed the AkzoNobel FZE business in the Middle East, responsible for account management, business development, and spearheading sales in the ME region focusing on the polymer production market
  • Secured major multimillion Euro contracts with major Fortune 500 companies and secured 7% YOY net sales growth
  • Maintaining key C-level relationships with current and potential customers
  • Part of the development team that investigated the possibility of investing in and constructing a manufacturing plant in the Middle East territory.

PRODUCT MANAGER

CARST AND WALKER
07.2008 - 04.2011
  • Product Manager for various product groups within the Plastics and Rubber group including organic peroxides (Nouryon), polystyrene, nylon and acetyl polymers
  • Key responsibilities included strategic account management, sales growth, international supplier management, inventory management, and securing new key international suppliers for the African market.

Education

BSC HONORES - POLYMER CHEMISTRY -

NELSON MANDELA UNIVERSITY
01.2005

BSC - CHEMISTRY AND BIOLOGY -

UNIVERSITY OF THE FREE STATE
01.2004

Skills

  • Enterprise Customer Success
  • Customer Relationship Building
  • Negotiation
  • Key Account Management
  • C-Suit presenting
  • Customer focused problem solving
  • Business Development
  • Business Strategy

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual

Affiliations

  • Sailing
  • Hiking
  • Golfing

Certification

  • Customer Success - CPD Certification
  • Financials for non-financial managers - Institute of Sales and Marketing

Timeline

ENTERPRISE CUSTOMER SUCCESS MANAGER

KNOWDE
04.2023 - Current

ACCOUNT MANAGER

NOURYON USA
09.2020 - 03.2023

REGIONAL ACCOUNT MANAGER

NOURYON EMEA
05.2017 - 10.2019

INDUSTRY GROUP MANAGER

CARST AND WALKER
02.2015 - 04.2017

REGIONAL ACCOUNT MANAGER

AKZONOBEL EMEA (NOW NOURYON)
05.2011 - 01.2015

PRODUCT MANAGER

CARST AND WALKER
07.2008 - 04.2011

BSC HONORES - POLYMER CHEMISTRY -

NELSON MANDELA UNIVERSITY

BSC - CHEMISTRY AND BIOLOGY -

UNIVERSITY OF THE FREE STATE

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