Henock Yves Mulangu
Dallas,TX
Summary
Dedicated and detail-oriented individual with a strong background in customer service and sales support, seeking to leverage my skills in pre-sales administration, customer engagement and data integrity to contribute to the success of your company
Overview
5
5
years of professional experience
Work History
Tax Associate
Intuit
Dallas, TX
12.2023 - 04.2024
- Reviewed and analyzed financial statements to identify all potential deductions.
- Prepared federal, state, and local tax returns for individuals.
- Researched complex tax issues in order to provide accurate advice and guidance.
- Assisted clients with the preparation of financial documents related to taxes.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
- Provided technical assistance to other professionals in the organization as needed.
- Responded promptly to inquiries from both internal and external customers regarding taxation issues.
- Performed detailed reviews of client accounts prior to filing taxes in order to identify any discrepancies or errors.
- Prepared written summaries of findings for review by senior management personnel.
- Resolved customer complaints related to their tax filings in an efficient manner.
- Conducted research and compiled backup documentation.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
Sales Support Coordinator
Belfort Watch
Sterling, VA
11.2018 - 12.2023
- Researched potential leads in target markets to identify new business opportunities.
- Developed strong relationships with existing customers through regular follow-up calls and emails.
- Conducted market research on competitors' products and pricing strategies.
- Generated weekly reports detailing sales performance metrics for management review.
- Reviewed sales contracts for accuracy prior to submitting them for approval.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Met performance standards consistently for answer rate, handle time and service quality.
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
- Processed transactions using a point-of-sale system.
- Created weekly, monthly, quarterly reports for the sales department outlining progress towards goals.
- Provided administrative support to the sales team by maintaining accurate customer records and updating customer databases.
Education
Northern Virginia Community College
01-2024
Skills
- Time management
- Proficiency in Microsoft Excel, word and Powerpoint
- Client relationship management/ Customer service
- Strong communication and interpersonal skills
- Problem solving
- Detail oriented
- Team player
- Ensured accuracy and thoroughness in all tasks
Timeline
Tax Associate
Intuit
12.2023 - 04.2024
Sales Support Coordinator
Belfort Watch
11.2018 - 12.2023
Northern Virginia Community College
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