Henok Mulaw
Roxbury,MA
Summary
Dedicated Valet Supervisor with a strong focus on guest satisfaction and team support. Leverages hands-on leadership and training to maintain productivity and enforce policies. Skilled in operational management, time management, and effective communication. Committed to enhancing guest experiences and fostering a collaborative team environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Valet Supervisor
Towne Park
Boston, USA
01.2023 - Current
- Oversee daily valet operations, including staff scheduling, training, and performance management.
- Ensured exceptional customer service, efficient vehicle handling, and strict adherence to safety protocols, resulting in increased guest satisfaction.
- Collaborated with hotel leadership and departments to streamline operations and enhance guest satisfaction.
- Omni Parker House
Valet Attendant
Propark America
Cambridge, USA
01.2021 - 01.2023
- Managed high-volume traffic during peak hours, ensuring organized flow and minimized wait times for guests.
- Provided professional valet services by greeting guests and ensuring safe and efficient vehicle management.
- Addressed customer inquiries with effective communication, enhancing overall guest experience.
Customer Service Representative
FSS
Boston, USA
01.2018 - 01.2020
- Guided passengers with directions, travel information, and personal assistance to improve airport experience.
- Coordinated with security and airport staff to enhance passenger flow and reduce delays.
- Managed diverse customer needs in fast-paced environment with professionalism and efficiency.
- Boston Logan International Airport
Education
Bachelor of Science - Computer Science
University of Massachusetts Boston
Boston, MA05-2025
Associate of Science - Computer Science
Bunker Hill Community College
Boston, MA12-2022
Skills
- Vehicle management
- Safety compliance
- Guest relations
- Service excellence
- Staff training
- Scheduling management
- Performance analysis
- Operational oversight
- Logistics coordination
- Team leadership
- Client relations
- Task prioritization
- Guest feedback
Certification
- Microsoft Power BI Desktop for Business Intelligence, Udemy, 09/20/25
- Microsoft Excel: Advanced Excel Formulas & Functions, Udemy, 09/27/25
- Tableau A-Z: Hands-On Tableau Training for Data Science, Udemy, 10/01/25
Projects
- HikeMate (Group Class Project), Developed a hiking application with real-time route planning, location tracking, and social engagement. Built using agile methodology, GitHub for version control, and modern web technologies. Contributed to both front-end and back-end development and performance optimization.
- Hospital Management System (Self Project), Designed and implemented a system to manage patient records, staff scheduling, and billing. Used object-oriented principles and MySQL to ensure data integrity and efficient operations. Reduced manual workload and improved system usability through workflow automation.
Timeline
Valet Supervisor
Towne Park
01.2023 - Current
Valet Attendant
Propark America
01.2021 - 01.2023
Customer Service Representative
FSS
01.2018 - 01.2020
Bachelor of Science - Computer Science
University of Massachusetts Boston
Associate of Science - Computer Science
Bunker Hill Community College