Henok Yayine
Duluth,GA
Summary
Results-driven operations manager skilled in project management, inventory management, and team leadership. Proven track record in streamlining processes and enhancing service delivery at Mela Lounge Cafe.
Results-driven Operations Manager with expertise in project management, inventory management, and team collaboration. Streamlined operations at Mela Lounge Cafe, enhancing service delivery and reducing waste.
Overview
16
16
years of professional experience
2005
2005
years of post-secondary education
Work History
Operation manager
Mela Lounge Cafe
Atlanta, Georgia
06.2023 - 05.2025
- Streamlined daily operations to enhance efficiency and improve service delivery at Mela Lounge Cafe.
- Implemented staff training programs that increased team productivity and service quality.
- Oversaw inventory management processes to ensure optimal stock levels and reduce waste.
- Developed and maintained relationships with key suppliers to secure favorable terms and services.
- Conducted regular performance reviews to assess staff contributions and identify areas for improvement.
- Coordinated event planning efforts to elevate the cafe's community presence and revenue.
Lead Sales Associate
T-Mobile
Tucker, Georgia
09.2014 - 06.2023
- Implemented effective sales strategies to enhance customer engagement and increase product awareness.
- Led team meetings to discuss performance goals and strategies for improvement.
- Developed visual merchandising displays to maximize product visibility and drive sales.
- Trained new sales associates on product knowledge and customer service techniques.
- Managed inventory levels through regular audits and coordinated restocking efforts.
- Resolved customer conflicts by providing tailored solutions and ensuring satisfaction.
- Collaborated with management to develop promotional campaigns that increased foot traffic.
Data Entry Clerk
Mya Trucking LLC
Snellville, Georgia
07.2016 - 02.2018
- Executed precise data input management to ensure accurate record-keeping.
- Maintained organized documents for easy retrieval and reference.
- Collaborated with team members to streamline data entry processes.
- Performed quality assurance checks to identify and rectify discrepancies.
- Updated and maintained database systems for optimal performance.
- Processed data from various sources, ensuring timely entry into systems.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
Sales Associate
T-Mobile
Decatur, Georgia
08.2009 - 09.2014
- Engaged customers to identify their needs and recommend suitable products.
- Educated customers about device features and service plans to enhance user experience.
- Processed sales transactions accurately to ensure efficient checkout procedures.
- Participated in team meetings to share insights and strategies for improving sales.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Project Management
Coursera
12.2025 - 12.2025
Shiloh High School
Snellville, GASkills
- Project management
- Customer service
- Inventory management
- Event planning
- Data entry
- Time management
- Problem solving
- Organizational development
- Business analysis
- Logistics management
- Workforce planning
- Teamwork and collaboration
Timeline
Project Management
Coursera
12.2025 - 12.2025
Operation manager
Mela Lounge Cafe
06.2023 - 05.2025
Data Entry Clerk
Mya Trucking LLC
07.2016 - 02.2018
Lead Sales Associate
T-Mobile
09.2014 - 06.2023
Sales Associate
T-Mobile
08.2009 - 09.2014
Shiloh High School