Henri Billong
Gulfstream Aerospace
Fort Worth,TX
1
Language
1
Certification
3
years of professional experience
Dynamic I.T Help Desk Support professional with expertise in customer engagement and technical troubleshooting. Proven ability to streamline operations and enhance communication channels, contributing to improved service efficiency.
Work History
I.T Help Desk Support
3 Years 5 Months- Championed new technology integration within the support department, streamlining operations for greater efficiency.
- Supported faculty and staff with software installation, updates, and troubleshooting, ensuring smooth operation of campus technology resources.
- Streamlined internal communication channels to improve information sharing between support team members and other departments within the organization.
- Supported smooth operations between shifts by effectively communicating relevant information to relief drivers during shift changes.
- Provided expert guidance during technology selection processes, contributing significantly to informed decisions that supported long-term business objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Associate of Applied Science - Information Technology
- Honoree of Phi Theta Kappa, Member #21866162
- Certificate of Completion: Information Technology - Network Support
- Certificate of Completion: Information Technology - Information Technology Support
- Certificate of Completion: Information Technology - Cisco Support
Skills
Customer engagement
Problem-solving
Organization and time management
Organizational skills
Technical troubleshooting
Customer service
Time management
Process optimization
Friendly
positive attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 09 in the development of Active Directory Lab.
Certification
- CompTia A+ Training - Pending
- CompTia N+ Training - Pending
Languages
French
Native or Bilingual
Timeline
I.T Help Desk Support
Gulfstream Aerospace
03.2023 - CurrentRead More
Tarrant County College
Associate of Applied Science from Information Technology
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