Henri Carson
Huntsville
Summary
Mechanical Engineering Major seeking an opportunity to apply academic and experiential knowledge and skills while furthering expertise in the field. Proficient in Microsoft Office, including Word, PowerPoint, and Excel. Capable of executing projects in compliance with regulations, policies, and procedures. Quick learner with ability to work independently and within a team. Motivated self-starter with excellent communication skills. Certified Welder through a high school co-op program and certified HVAC machine operator with experience in motor vehicle air conditioning. Encouraging manager and analytical problem-solver, skilled in team building, leadership, motivation, and customer relations. Possesses strong relationship-building skills and excels in making independent decisions that positively impact company success. Dedicated to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Packaging Machine Trainer
Frito Lay
03.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.
- Replenished packaging supplies such as printer ribbon and boxes to maintain inventory.
- Executed month-end inventory counts to identify discrepancies.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
Customer Service Manager
Buc-ees
08.2023 - 02.2024
- Managed customer inquiries and provided technical assistance with accuracy and efficiency
- Developed an in-depth knowledge of company products and services to effectively address customer inquiries
- Established and maintained a positive rapport with customers
- Developed and implemented customer service processes to ensure customer satisfaction
- Demonstrate and act on the core values of customer service proactive, professional, personal, and passionate
- Manage money, safe deposits, till overview, and deposit slips
- Took ownership of customer issues and followed problems through to resolution.
Assembly Line Group Lead
Polaris Industries
09.2021 - 08.2023
- Perform first unit inspections for compliance with work instructions and quality
- Accurately record time and quantity of production orders in a timely manner
- Overseeing a group of employees and ensuring an efficient operation in achieving business targets
- Able to maintain attention to detail in a fast-paced work environment
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Assembly Operator
Polaris Industries
09.2020 - 04.2021
- Install subsystems, parts, and components into a vehicle on a moving assembly line
- Perform checks and inspections to ensure good quality
- Able to maintain attention to detail in a fast-paced work environment
- Maintained supplies inventory by checking stock of my assigned station
Mobile Sales Supervisor
Bestbuy
07.2018 - 09.2020
- Engage with clients and perform consultations to determine the level of service required
- Demonstrating to client’s step-by-step process for troubleshooting technology issues
- Able to adapt and change to meet and reach business goals
- Perform client education on aspects of technology in terms they can understand
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
Customer Service Manager
Walmart
04.2017 - 07.2018
- Conduct inventory and maintain records of orders, receipt, and sales
- Stay up to date regarding online resources to provide optimal customer service
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Professionally handle incoming telephone calls from internal and external customers
- Created and reviewed invoices to confirm accuracy.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Cashier
Walmart
09.2016 - 04.2017
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Sales Manager
Footlocker
12.2014 - 09.2016
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Front End Team Lead
Carmike Cinemas
03.2013 - 07.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in numerous checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
B.S. - Mechanical Engineering
Alabama A&M University (AAMU)
Normal, AL05.2023
Skills
- Data entry proficiency
- Relationship building
- Operations management
- Staff development
- Sales operations
- Staff management
- Organizational Proficiency
- Risk Assessment
- Quality Control
- Procedural Control
Leadership Activities Awards
- Member, Phi Beta Lambda Business Fraternity Inc., 12/18
- Executive Board, Mr. Phi Beta Lambda, 2019-2020
- FBLA-PBL State Leadership Conference: 1st Place, 04/19
Timeline
Packaging Machine Trainer
Frito Lay
03.2024 - Current
Customer Service Manager
Buc-ees
08.2023 - 02.2024
Assembly Line Group Lead
Polaris Industries
09.2021 - 08.2023
Assembly Operator
Polaris Industries
09.2020 - 04.2021
Mobile Sales Supervisor
Bestbuy
07.2018 - 09.2020
Customer Service Manager
Walmart
04.2017 - 07.2018
Customer Service Cashier
Walmart
09.2016 - 04.2017
Sales Manager
Footlocker
12.2014 - 09.2016
Front End Team Lead
Carmike Cinemas
03.2013 - 07.2016
B.S. - Mechanical Engineering
Alabama A&M University (AAMU)
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