Henri Flores
San Bernardino,CA
Summary
My aims and aspirations to grow in as a professional in management. My aim would be to provide customer centric service which would in turn lead to the progress of the business. Can also speak Spanish. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Del Taco
08.2019 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Established team priorities, maintained schedules and monitored performance.
Shift Manager
7-Eleven
01.2018 - 08.2019
- Was in charge of shifts
- Cash reports, closing shifts, product ordering, scheduling employees shifts
- Handled customer complaints when supervisor wasn't there.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
Crew Leader
Baker's Drive Thru
05.2018 - 01.2019
- In charge of coworkers and making sure everything is up to date, labels on everything handing out breaks
- I'm also closing manger
- Took care of labor did interviews, made schedules did food orders, I'm serv safe certified and also have management training certification from bakers
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Established and enforced policies and procedures to maintain high standards of work.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
Reliable service clerk
Walgreens
11.2017 - 04.2018
- Provide prompt and welcoming customer service; merchandise put back; skilled at greeting customers and determining needs, assist in resolving issues and customer complaints
- Made schedules, food orders, closed and counted money was in charge of co workers
- Greeted incoming customers and answered questions about available services.
- Restocked supplies such as printer paper, pens and paper clips.
- Maintained and organized service reception area and checkout counters.
- Maintained up-to-date knowledge of product and service changes.
- Wrote service orders, assigned numbers and tracked paperwork.
Student - Volunteer
Fontana Lewis Library
02.2016 - 03.2017
- Interface with patrons; assist and provide reference to patrons; organize and maintain library material in order; complete duties as assigned kept inventory of movies and magazines
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Took meeting notes and compiled paperwork to support department.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Gained operational knowledge and supported departmental needs.
Education
No Degree - Business
Chaffey College
Rancho Cucamonga, CA08.2025
High School Diploma -
Zupanic Highschool
Rialto, CA06.2018
Skills
- Shift Management
- Public Relations
- Interviewing
- Food Service
- POS
- Food Safety
- Spanish
- Supervising Experience
- Leadership
- Kitchen Management Experience
- Restaurant Management
- Restaurant Experience
- Kitchen Experience
- Sales
- Events Management
- Bilingual
- Recruiting and Interviewing
- Task Delegation
- Product and Service Knowledge
- Employee Scheduling
- Team Motivation
- Money Handling
- Staff Supervision
- Critical thinking
Certification
- Driver's License
- ServSafe, 02/01/20, 02/01/25, ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection
- Food Handler Certification
Languages
Spanish
Relocation
- Rialto, CA
- Fontana, CA
- Los Angeles, CA
Timeline
Assistant Manager
Del Taco
08.2019 - 10.2023
Crew Leader
Baker's Drive Thru
05.2018 - 01.2019
Shift Manager
7-Eleven
01.2018 - 08.2019
Reliable service clerk
Walgreens
11.2017 - 04.2018
Student - Volunteer
Fontana Lewis Library
02.2016 - 03.2017
No Degree - Business
Chaffey College
High School Diploma -
Zupanic Highschool
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