Henrico Sylvestre
Gainesville,FL
Summary
Focused professional offering top-notch operational and leadership abilities with strong computer skills and regulatory understanding. Organized and dependable candidate successful at managing multiple projects simultaneously. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
11
11
years of professional experience
Work History
Medication Delivery
Omnicare
10.2022 - 10.2023
- Completed on-time deliveries by choosing the best and most efficient routes
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Paid attention to detail while completing assignments
- Streamlined communication between nursing staff and pharmacy, reducing delays in medication delivery and promoting prompt therapy initiation
Gas Station Attendant
Sam's Club
10.2021 - 10.2022
- Maintained clean and orderly workstation
- Built relationships with customers to encourage return visits
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities
- Assisted customers with operating fuel pumps, explaining proper fueling techniques
Pharmacy Technician
Express Health Pharmacy
07.2018 - 12.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Maintain and enter prescription data using computer systems
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
United Health Care Agent
Teleperformance USA
07.2012 - 10.2016
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- De-escalated and resolved customer complaints with punctual, polite and professional service
- Obtained client information by answering telephone calls
Skills
- Written and Oral Communications
- Customer Service
- Data Entry
- Customer Satisfaction
- Customer Communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Critical Thinking
- Active Listening
Timeline
Medication Delivery
Omnicare
10.2022 - 10.2023
Gas Station Attendant
Sam's Club
10.2021 - 10.2022
Pharmacy Technician
Express Health Pharmacy
07.2018 - 12.2018
United Health Care Agent
Teleperformance USA
07.2012 - 10.2016
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