Henrietta Barrera
Fort Worth,TX
Summary
Organized and detail-oriented Claims Adjustor dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
17
17
years of professional experience
Work History
Senior Claims Adjuster
Crawford & Company
10.2006 - 09.2023
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Substantiated legitimate claims and denied unjustified claims.
- Review policies to determine coverage amounts.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Issue subrogate claims to recover money rightfully owed.
- Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
- Maintained contact with claimants and attorneys to determine treatment status.
- Manage multi-line phone lines and voicemails to ensure customer service.
- Notify Shipping company of damage inspection reports.
- Email utilization and organization to ensure all matters are handled in a timely and professional manner.
Skills
- Professionalism and Integrity
- Fraudulent Claims Investigation
- MS Office
- Highly motivated
- Attention to Detail Focus
- Time management mastery
- Analytical Problem Solving
- Data Entry Efficiency
- Claims Analysis Expertise
- Computer Skills
- Team Collaboration
- Customer service and support
- Claims adjustment
Timeline
Senior Claims Adjuster
Crawford & Company
10.2006 - 09.2023
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