Henrietta Berry
St Louis,MO
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English . Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Consumer Safety Technologies
St, Louis
10.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average 80 calls, per day, addressing customer inquiries, solving problems and providing product information.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Increased efficiency and team productivity by promoting operational best practices.
Agency Director
Options Homecare
Clovis, NM
09.2010 - 01.2019
- Developed promotional plans and customer acquisition strategies
- Managed direction of agency by administering, directing and coordinating activities.
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Managed budgeting, purchasing and payroll and delivered pertinent reports to board.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Oversaw day-to-day production and growth of agency turning over more than 1million per year through consistent supervision, dedicated partnerships and Daily operations
Education
High School Diploma -
Clovis High School
Clovis, NM05.1991
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Data Entry and Maintenance
- Call Documentation
- Effective Written and Verbal Communication
- Carrier Relations
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Needs Assessment
Certification
- American Red Cross CPR AND FIRST AIDE Instructor Training -2012-2018
- Licensed Public Notary - 2012-2018
Timeline
Customer Service Specialist
Consumer Safety Technologies
10.2019 - Current
Agency Director
Options Homecare
09.2010 - 01.2019
High School Diploma -
Clovis High School
Similar Profiles
Hannah RussellHannah Russell
Regulatory Liaison at Consumer Safety TechnologyRegulatory Liaison at Consumer Safety Technology
Danna GarciaDanna Garcia
Sales Representative at Consumer Safety TechnologySales Representative at Consumer Safety Technology
ANDREA E RUBIOANDREA E RUBIO
Bilingual Customer Experience Associate at Consumer Safety Technology (CST)Bilingual Customer Experience Associate at Consumer Safety Technology (CST)