Summary
Overview
Work History
Education
Skills
Awardscertificatestraining
References
Timeline
Generic

Henrietta Cason

Savannah,GA

Summary

To provide care for those in need of assistance in their homes or a facility with compassion. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over [Number] years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 15 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.

Overview

24
24
years of professional experience

Work History

Certified Nursing Assistant

Vital Workforce Agency
10.2022 - Current

Patient Care Technician-3West (PRN)

Memorial Medical Center
04.2022 - 10.2023
  • Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse
  • Obtains and records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information as outlined by policy
  • Assists with mobility by regular turning and positioning, dangling, and ambulating patients
  • Assists with use of walkers, crutches, canes, and wheelchairs
  • Transfers patients to and from other units, departments, or entities
  • Assists with discharges
  • Demonstrates proper body mechanics
  • Obtains or assists in the collection of specimens for diagnostic or waived tests
  • Ensures accuracy of all labels and timely transfer of specimen
  • Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination
  • Changes bed linens as needed
  • Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.

Patient Care Technician

Synergy
09.2021 - 03.2022
  • Turning or moving patients, gathering medical supplies, bathing patients, grooming patients by brushing their hair, teeth, shaving them, etc
  • Feeding patients and documenting their food and liquid intake, checking vital signs such as blood pressure and heart rate, answering patient calls, documenting information, cleaning rooms and bed linens.

Customer Service Manager

Walmart Store 605
11.2017 - 07.2021
  • Reviewing reports to establish baseline customer satisfaction levels
  • Contacting customers who have complained and work with them to resolve their issues
  • Promoting a positive work environment for employees and leading by example
  • Managing staffing levels for the customer service counter and other key areas
  • Ensuring associates are adequately trained and up to date on current procedures
  • Overseeing cashiers, filling, and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy
  • Various other front-end operations
  • Team Lead Manager
  • Holding the sales team together, providing them with essential and effective training, and motivating them to reach sales goals
  • Overseeing and managing a team of workers at Walmart
  • Spearheading and monitoring their training.

Patient Care Technician

Optim Healthcare
05.2019 - 09.2020
  • Check-In Duties: Greeting patients, new patient information filled out and copied, insurance cards copied, charts prepared correctly and put into bins for medical assistants, collecting co-pays, checking referral numbers, processing payments via credit card machine when necessary, working late one night per week, accepting X-rays and medical records for prospective new patients, making appointments when necessary, entering insurance and demographics when necessary, miscellaneous other duties as necessary, maintains strictest confidentiality
  • Check-Out Duties: Greeting patients, scheduling follow-up appointments, preparing school/work excuses when necessary, collecting co-pays and balances due on accounts, entering insurance and demographics, preparing ticket tracking report and verifying that all (patient) tickets are accounted for, processing credit card transactions when necessary, balancing cash drawer, copying tickets/miscellaneous paperwork for patients, closing out each doctor/PA at the end of clinic, working late one night per week, performing all other duties as assigned.

Patient Care Technician

Costrini Sleep Services
02.2017 - 05.2019
  • The Sleep Study Scheduler verifies patient insurance and when necessary, deductible, co-payment, and allowable charge for all patients with an order for a sleep study, including in-lab and home sleep studies
  • For those patients whose insurance requires a pre-authorization, the Sleep Study Scheduler will obtain the pre-authorization
  • When a pre-authorization is denied by the insurance company, the Sleep Study Scheduler may be requested to set-up and coordinate a 'peer-to-peer' call with the insurance company
  • The Sleep Study Scheduler schedules patients for in lab nighttime and daytime sleep studies
  • The patient shall be provided with written sleep study instructions, as well as verbal instructions
  • The Sleep Study Scheduler determines the amount of deductible and co-payment required at the time of the sleep study and discusses this with the patient in advance
  • The Sleep Study Scheduler communicates with patients to provide sleep study appointment reminder and confirmation of the appointment
  • The Sleep Study Scheduler prepares the paperwork and forms necessary for each patient’s sleep study so that it is ready for the technologist at the time of the study
  • The Sleep Study Scheduler manages the schedule daily for scheduling, cancelations, and other changes
  • The Sleep Study Schedule will perform or assist with any other duties as assigned by the Vice President or President/Medical Director.

Patient Care Technician

Landmark Hospital
04.2015 - 09.2017
  • Train all new unit secretaries for the Hospital
  • Provide unit secretaries with instructional introduction to reading telemetry for the hospital
  • Assist Manager and Director with coordinating new patients and outgoing patient to new facilities for future rehabilitation
  • Correspond with outside facility physicians for appointment for procedures
  • Answer telephones and direct call to proper team members
  • Place call to the Physicians for the RNs
  • Read and enter physicians order into computer base
  • Read Telemetry Monitors and alert RNs for any irregular changes
  • Maintain hard copies of orders for the physicians
  • Meet and greet visitors as they are entering and exiting the unit
  • Check all charts for new orders
  • Place calls to consulting physicians asking for their services on request.

Patient Care Technician

St. Joseph’s/Candler
10.2008 - 12.2016
  • Answer telephones and direct call to proper team members
  • Place call to the Physicians for the RNs
  • Read and enter physicians order into computer base
  • Read Telemetry Monitors and alert RNs for any irregular changes
  • Maintain hard copies of orders for the physicians
  • Meet and greet visitors as they are entering and exiting the unit
  • Check all charts for new orders
  • Place calls to consulting physicians asking for their services on request
  • Train all new unit secretaries.

Patient Care Technician

Select Specialty Hospital
07.2004 - 09.2008
  • Consult with nurses and physicians for admitting patients into the hospital for further care
  • Assist patients and family with their needs
  • Assist in reading telemetry monitors
  • Receive lab orders and enter them into the hospital database and maintained lab results for permanent record keeping.

Department Secretary (Professional Nursing Practice)

Bay Medical Center
08.2004 - 07.2008
  • Assist the department head and other management in compiling data, preparing, and organizing information
  • Greet department visitors, screen and forward phone calls for the Director and other staff
  • Review and coordinate employee time and attendance records and ensure timely and accurate submission
  • Interact with staff and payroll to resolve issues
  • Maintained file system to include department and medical policies and procedures manuals
  • Ordered and maintained supplies for department within budget guidelines, to meet the needs of the department
  • Responded and tracked Patient Complaint Hotline
  • Operate and maintained a variety of office equipment
  • Worked independently and within a team on special nonrecurring and ongoing projects
  • Provided backup support for office manager and executive secretaries.

Functional Area Record Manager

United States Air Force
09.2001 - 08.2004
  • As Functional Area Record Manager (FARM) for 702 Computer Systems Squadron, train, guide and assist all record custodians in setting up file plans for all offices of record
  • Ensure that all offices of record are in compliant with current Air Force, Head Quarter First Air Force, and Air Combat Command Directives
  • Leave Monitor for the Unit
  • Work Group Manager (Perform basic configuration management and initial system diagnostics and assist 702/CSS NORAD System personnel in resolving hardware and software issues
  • Review and interpret Information Management Directives
  • Augment the Continental NORAD Region Battle Staff during exercises and contingencies
  • Helpdesk Technician
  • Entered work orders into Track-It software application, coordinated and followed up with the Work Group Managers and Functional systems Administrators on all outstanding/overdue work orders
  • Created and maintained email accounts for all newly assigned personnel within the 702 CSS
  • Managed and oversee all Computer Operations Branch purchase requests ensure all purchase request are maintained in the Track-It software application, coordinated and follow-up with the unit’s Resource Advisor on all outstanding purchases
  • Responsible for the receipt, suspense, and redistribution of all incoming communications: ensure outgoing communications comply with proper style and format in accordance with the Air Force and Higher Headquarters Directives
  • Review and interpret Information Management Directives for providing quality control of all AWES software release documents and technical manuals
  • Ensured security procedures for handling and shipping of classified software releases
  • Oversaw activities for wartime/natural disaster system protection and recovery, e.g., off-site storage of AEWS release software and documentation
  • Additional duties: Government Purchase Card, reproduction, and distribution of classified correspondences in support of wartime/contingency operations.

Information Management Specialist

National Guard Bureau
05.2000 - 09.2001
  • Provided IM support for an office of 76 Army and Air Force personnel
  • Received visitors and telephone calls, ensuring both were handled professionally, courteously, and referred to appropriate personnel as necessary
  • Scheduled appointments, coordinated, and planned for times, participants, travel and meeting locations
  • Ensured information was easily accessible and records were orderly
  • Worked with Automated Financial Computer Operated System (AFCOS) to prepare for airmen and soldiers in both office and the field
  • Reviewed and Processed orders and travel vouchers
  • Fluent with Air Force and Army Instructions (Tongue and Quill, AR 25-50) for memorandums and letters
  • Reviewed Official Correspondences for both services
  • Trained in Facility Management Software.

Education

St. Vincent’s Academy
Savannah, GA

Infinite Health Care Academy
Midway, GA
12.2021

Associates Degree - Early Childhood Education

Savannah Technical College
Savannah, GA
05.2014

Gulf Coast Community College
Panama City, FL
03.2003

Kessler Air Force Base
Kessler, MS
05.1999

Lackland Air Force Base
Lackland, TX
02.1999

Brewton-Parker College
Vidalia, GA
06.1993

Skills

Patient Care

HIPAA Compliance

Reliable team player

Direct Patient Care

Collecting vital signs

Compassionate

Alzheimer's and Dementia Care

Basic Life Support

Vital signs monitoring

Safety Precautions

Recording vital signs

Awardscertificatestraining

  • Early Childhood Program Administration, 12/01/12
  • Child Developmental Specialist, 05/01/13
  • Associates of Applied Science, 05/01/14
  • Diploma Early Childhood Education, 05/01/14

References

  • Kissiah Moore, 404-913-1948, Instructor, Infinite Health Care Academy
  • LaShauna Bryant, 843-476-3877, Supervisor, Synergy
  • LaTasha Shuman, 912-484-6505, Manager, Walmart
  • Yameka Wright, 843-826-9394, Supervisor, Optim
  • Darlene Colley, 912-617-3826, (Retired MSgt, USAF)
  • Carol Scott, 912-656-0664, Front Desk Coordinator, Costrini Sleep Services

Timeline

Certified Nursing Assistant

Vital Workforce Agency
10.2022 - Current

Patient Care Technician-3West (PRN)

Memorial Medical Center
04.2022 - 10.2023

Patient Care Technician

Synergy
09.2021 - 03.2022

Patient Care Technician

Optim Healthcare
05.2019 - 09.2020

Customer Service Manager

Walmart Store 605
11.2017 - 07.2021

Patient Care Technician

Costrini Sleep Services
02.2017 - 05.2019

Patient Care Technician

Landmark Hospital
04.2015 - 09.2017

Patient Care Technician

St. Joseph’s/Candler
10.2008 - 12.2016

Department Secretary (Professional Nursing Practice)

Bay Medical Center
08.2004 - 07.2008

Patient Care Technician

Select Specialty Hospital
07.2004 - 09.2008

Functional Area Record Manager

United States Air Force
09.2001 - 08.2004

Information Management Specialist

National Guard Bureau
05.2000 - 09.2001

St. Vincent’s Academy

Infinite Health Care Academy

Associates Degree - Early Childhood Education

Savannah Technical College

Gulf Coast Community College

Kessler Air Force Base

Lackland Air Force Base

Brewton-Parker College

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Henrietta Cason