Henrietta Davis
Camilla,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Home Depot
04.2023 - 10.2023
- Assist customer with return orders, BOSS and BOPIS orders
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Shift Leader
Walgreens
06.2022 - 03.2023
- Ensure that cashiers are performing nightly/ morning cashier duties
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
Scanner/QA Technician/Production Lead
FPL Food, LLC
10.2020 - 05.2022
- Scan beef products into correct processing order and make sure all pallets are correct
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Adjusted, repaired and replaced defective parts and materials.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Handled production line documentation for waste, downtime and output.
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
Tier 1 Technical Support
Concentrix
08.2019 - 10.2020
- Assist customer with troubleshooting Apple devices
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Cashier and Electronics Associate
Wal-Mart Super Center
03.2018 - 10.2019
- Greet and assist customers with checking out their groceries
- Assembled, tested and maintained components and systems for high-performing electronics.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Worked to create safe, low-cost and dependable designs.
iOS Tier 1 Technical Support
Kelly Services Inc
07.2017 - 02.2018
- Assist customer with troubleshooting Apple devices
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
Customer Service Representative
Cooks Transit Services
11.2014 - 05.2017
- Answer all incoming calls of a transportation nature and confirm eligibility, scheduling and appropriate mode of transportation
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High school or equivalent -
Pelham High School
Pelham, GA05.2014
Skills
- Technical Support
- Troubleshooting
- Call Management
- Complaint Resolution
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Administrative Support
- Retail Store Support
- Quality Assurance Controls
- Microsoft Office Suite
- Call Triaging
- Account Management
- Lead Generation
- Order Processing
- Active Listening
- Customer Service
- Conflict Mediation
- Team Development
- Call Center Operations
- Money Handling Abilities
Timeline
Customer Service Representative
The Home Depot
04.2023 - 10.2023
Shift Leader
Walgreens
06.2022 - 03.2023
Scanner/QA Technician/Production Lead
FPL Food, LLC
10.2020 - 05.2022
Tier 1 Technical Support
Concentrix
08.2019 - 10.2020
Cashier and Electronics Associate
Wal-Mart Super Center
03.2018 - 10.2019
iOS Tier 1 Technical Support
Kelly Services Inc
07.2017 - 02.2018
Customer Service Representative
Cooks Transit Services
11.2014 - 05.2017
High school or equivalent -
Pelham High School
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