Henrietta Gilmore
Windsor,CO
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Bischoff's Shades Of The West, leveraging exceptional customer service and cash handling accuracy. Skilled in fostering teamwork and collaboration, adept at problem-solving and multitasking. Achieved significant improvements in store operations and customer engagement through active listening and professional demeanor.
Overview
20
20
years of professional experience
Work History
Sales Associate
Bischoff's Shades Of The West
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Administrative Assistant
Flemington Chiropractic Center
08.2017 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Pharmacy Assistant
CVS Pharmacy
08.2005 - 07.2010
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Updated computer system with current customer, payment and inventory information.
- Counted and labeled prescriptions with correct item and quantity.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Supported operations with filing, copying and faxing.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
Sales Associate
Saks Fifth Avenue
03.2000 - 05.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Finance
ASU
Tempe, AZ05.1987
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Money Handling
- Flexible Schedule
- Cash Register Operation
- Verbal/written communication
- Product Sales
- Store Opening and Closing
- Stocking and Receiving
- Cash Handling Accuracy
- POS System Operation
- Professional Demeanor
- Retail Store Operations
Timeline
Administrative Assistant
Flemington Chiropractic Center
08.2017 - 01.2020
Pharmacy Assistant
CVS Pharmacy
08.2005 - 07.2010
Sales Associate
Saks Fifth Avenue
03.2000 - 05.2005
Sales Associate
Bischoff's Shades Of The West
Bachelor of Science - Finance
ASU
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