Henrietta Jones

• Resolved customer inquiries through inbound calls, ensuring thorough solutions and high satisfaction rates.

• Provided efficient support via chat, enhancing service delivery and aiding in the integration of new employees.

• Conducted live call audits and compliance reviews to uphold quality control standards for service excellence.

• Facilitated the advancement of customer service consultants by providing training for complex support tasks.

• Adapted to remote work environment, maintaining productivity and consistent service

• Managed high-volume inbound calls to address and resolve customer inquiries related to hazard insurance, mortgage banking, and property loss. • Conducted comprehensive research to ensure accurate resolution of loan-level issues, enhancing customer satisfaction

• Verified and processed required documentation for claim facilitation, ensuring compliance with industry standards.

• Adapted to remote work environment, maintaining productivity and consistent service quality.

• Responded to customer inquiries with promptness and precision, ensuring satisfaction and clarity in communication.

• Resolved complaints effectively, implementing solutions to prevent future issues and maintaining positive customer relations.

• Coordinated delivery scheduling and facilitated transaction processing, enhancing operational efficiency and customer convenience

• Addressed complex customer billing inquiries, ensuring resolution and customer satisfaction.

• Conducted cashier operations and securely managed nightly deposit procedures.

• Maintained inventory levels and executed weekly restocking tasks to support store operations.