Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henrietta Lefeau

Puyallup,WA

Summary

Dynamic customer service professional with extensive experience at PRIME FLIGHT AVIATION, excelling in complaint resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in team development and quality control, fostering a collaborative environment that drives operational efficiency and loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

PRIME FLIGHT AVIATION
05.2024 - Current

Customer service Lead making sure

  • Assisted customers with inquiries and issues, ensuring prompt resolution and satisfaction.
  • Supported team in maintaining a positive customer experience through effective communication.
  • Learned company products and services to provide accurate information to clients.
  • Adapted quickly to new systems for tracking customer interactions and feedback.
  • Collaborated with team members to identify areas for service improvement.
  • Engaged in ongoing training sessions to enhance product knowledge and customer service skills.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Supervisor

Worldwide Flight Services
11.2018 - 05.2024


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Diploma - History

Samoa College
Apia,Samoa
11.2011

Skills

  • Customer service
  • Call center experience
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Call management
  • Paperwork processing
  • Team development
  • Documentation
  • Prioritization
  • Staff training
  • Quality control
  • Clerical support
  • Customer education
  • Product sales
  • Multi-line phone talent
  • Problem resolution
  • Customer relations
  • Active listening

Timeline

Customer Service Representative

PRIME FLIGHT AVIATION
05.2024 - Current

Supervisor

Worldwide Flight Services
11.2018 - 05.2024

Diploma - History

Samoa College
Henrietta Lefeau