Henrietta Lefeau

Customer service Lead making sure

• Assisted customers with inquiries and issues, ensuring prompt resolution and satisfaction.
• Supported team in maintaining a positive customer experience through effective communication.
• Learned company products and services to provide accurate information to clients.
• Adapted quickly to new systems for tracking customer interactions and feedback.
• Collaborated with team members to identify areas for service improvement.
• Engaged in ongoing training sessions to enhance product knowledge and customer service skills.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Frequently inspected production area to verify proper equipment operation.
• Helped meet changing demands by recommending improvements to business systems or procedures.