Summary
Overview
Work History
Education
Skills
Timeline
background-images
Henrietta Nelson

Henrietta Nelson

Lawton,OK

Summary

Dynamic and detail-oriented Janitorial Lead with a proven track record at Hui Huliau, enhancing facility cleanliness through innovative procedures and effective team training. Skilled in chemical handling and waste management, I consistently improved customer satisfaction and ensured compliance with safety standards, fostering a safe and efficient work environment.

Experienced janitorial professional prepared to lead with strong focus on cleanliness and efficiency. Proven ability to manage teams, adapt to changing needs, and maintain high standards. Skilled in safety protocols, inventory management, and quality control. Recognized for reliability, teamwork, and achieving consistent results.

Professional with extensive experience in janitorial services and team management, committed to maintaining pristine environments. Proven ability to improve cleaning processes and foster collaborative team culture. Reliable and adaptable, excelling in dynamic settings while focusing on quality and consistency.

Overview

19
19
years of professional experience

Work History

Janitorial Lead

Hui Huliau
03.2021 - Current
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.
  • Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.

Front Desk Receptionist

Holiday Inn Express
02.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Front Office Assistant

Marriott
05.2020 - 02.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.

Front Office Supervisor

Holiday Inn Express Hotel Suites
05.2007 - 05.2020
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Dispersed petty cash to employees and collected and managed receipts.

Janitorial Lead

Integrity Management
11.2006 - 10.2017
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Maintained a safe work environment through regular inspections and adherence to safety protocols.
  • Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
  • Enhanced team efficiency by providing clear guidance and hands-on training for staff members.

Education

No Degree - Criminal Justice

UOP
Phoenix, AZ

GED -

Guither Job Corps
Guither,Ok
05-1991

Skills

  • Cleaning expertise
  • Chemical handling
  • Restroom cleaning
  • Sanitation standards
  • Janitorial process improvement
  • Waste management
  • Detail-oriented
  • Floor maintenance
  • Work scheduling
  • Supervisory experience

Timeline

Janitorial Lead

Hui Huliau
03.2021 - Current

Front Desk Receptionist

Holiday Inn Express
02.2021 - Current

Front Office Assistant

Marriott
05.2020 - 02.2021

Front Office Supervisor

Holiday Inn Express Hotel Suites
05.2007 - 05.2020

Janitorial Lead

Integrity Management
11.2006 - 10.2017

No Degree - Criminal Justice

UOP

GED -

Guither Job Corps

Similar Profiles

CREATE PROFILE