Hi, I’m
Henrietta Mateaki
Call Floor/Inside Sales Manager
Provo,UT
Summary
Decisive decision maker and Dedicated Call Floor Supervisor and Manager, with over 10 years expertise in Inside Sales, Phone and online chat customer support and more.
Experienced and proactive Inside Sales Manager offering progressive remote business start-up programs and serving home healthcare patient needs as well. Talented in overseeing initiatives to streamline and enhance operations. Exemplary communication and problem-solving abilities.
Motivational leader and organizational problem-solver with advanced supervisory, data entry, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, motivational experiences, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
years of professional experience
Work History
D1 Satellite Orem, UT
Inside Sales Manager
06.2016 - 05.2019
Job overview
- Cold Called randomized numbers, creating hot leads, consistently CLOSING 20+ new accounts per week
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Increased company profit by 24% in the 1st 6 months through effective employee training.
- Managed a team of 5 -15 inside sales representatives, providing guidance, coaching and training.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
BoostabilityOrem, UT
SEO Specialist
01.2010 - 04.2013
Job overview
- Used free log in websites and applications to post business reviews on blog posts numerous sites daily.
- Optimized website content for high rankings in major search engines.
- Conducted keyword research, competitor analysis and developed link building campaigns.
- Recommended changes or improvements.
- Consulted with business owners regarding their digital marketing needs and designed custom solutions tailored towards their goals.
- Assisted in developing outreach plans targeting high authority sites and publications in order to acquire quality backlinks.
- Analyzed website performance data using Google Analytics and other tools to identify opportunities for improvement.
Harris InteractiveOrem, UT
Customer Service Call Center Supervisor
12.2004 - 12.2007
Job overview
- Coordinated customer service staff to ensure prompt resolution of customer inquiries.
- Enforced company policies, procedures, and standards related to customer service operations.
- Provided coaching and feedback to employees regarding customer service processes.
- Organized files according to established procedures for easy retrieval later on.
- Collaborated with other departments to resolve issues regarding incorrect data.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements to conferences for some executives and special needs clients.
- Resolved escalated customer complaints in a timely manner.
- Documented detailed reports of daily activities within the call center environment.
- Contacted customers to assess needs and deliver solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Monitored production activities for conformance to established quality requirements.
- Analyzed data from quality control testing to identify areas of improvement.
Country Meadows Retirement CommunitiesProvo, UT
CNA Supervisor
04.2003 - 06.2006
Job overview
- Conducted weekly in-service trainings for CNA staff on new policies and procedures.
- Maintained accurate records of all CNA staff including personnel files, timesheets, and certifications.
- Recruited, hired and trained new medical and facility staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Developed medical programs that promoted community health and research.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
Education
Software Testing Course At Xactware Part of UVULehi, UT
Associate of Science from Software Testing
01-2022
UVUOrem, UT
Bachelor of Arts from Communication Studies
06-2009
University Overview
- 3.595 GPA
- Top Ranked: 3% of my class
- Multicultural Scholarship Recipient
- Academic Scholarship
- Member of Deans List, 2004-2007
Skills
- Teaching, problem solving, Communications, Typing, Powerpoint
- Account Management
- Marketing
- Professional Email Communication
- Quality Assurance
- Medical terminology knowledge
- Case Management
- Wound care specialist
- Understands medical procedures
- Activity Planning
- Ambulation Assistance
- Exceptional Negotiation skills
- Range of motion exercises
- Light Housekeeping
- Adaptable
- Calm and level-headed under duress
- Inside Sales
- Complex Problem-Solving
- Compassionate communication
- Patient Care
- Feeding Assistance
- Vital signs monitoring
- Patient Lifting
- Sales Tracking
- Market Share Growth
- Business Planning
- Database Management
- Product Promotion
- Sales strategy development
- Community Engagement
- Google Analytics
- Search Engine Optimization
- Project Management
- Target Audience Analysis
- Business Development
- Investor Relations
- Revenue Generation
- Contract Negotiation
- Business Administration
- Contract Management
- Strategic Thinking
- Data-driven decision-making
- Business Networking
- Video Editing
- Visual design
- Social Media Strategy
- Marketing expertise
- Data Entry
- Cultural Sensitivity
- Documentation preparation
- Relationship Management
- Hotel Accommodations
- Administrative tasks
- Travel Arrangements
Timeline
Inside Sales Manager
D1 Satellite
06.2016 - 05.2019
SEO Specialist
Boostability
01.2010 - 04.2013
Customer Service Call Center Supervisor
Harris Interactive
12.2004 - 12.2007
CNA Supervisor
Country Meadows Retirement Communities
04.2003 - 06.2006
Software Testing Course At Xactware Part of UVU
Associate of Science from Software Testing
UVU
Bachelor of Arts from Communication Studies