Henrietta Torres Conrey
Arroyo Grande,CA
Summary
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to treating Clients with compassion and respect. Successful at coordinating enrollment processes. Skillful organizing appointments and files, preparing applications. Some experience with Excel spreadsheets. Bi-Lingual
Overview
25
25
years of professional experience
1
1
Certification
Work History
Enrollment Specialist Energy Assistance Program
CommunifySB
09.2022 - 09.2023
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Reached out to applicants via calls, texts, emails and social media.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Outreach Representative/Independent Contractor
Communtiy Action Commision Of Santa Barbera
10.1998 - 11.2014
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services,
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking clients.
- Promoted Free Utility and Energy Services services and actively recruited new customers by attending state, national and community events.
Education
Cosmetology Degree - Cosmetology Education
Deloux School of Cosmetology
Lemon Grove, CA1973
Castle Park High School
Chula Vista, CA1970
Skills
- Provider Relations
- Application Verification
- Enrollment Requirements
- Financial Needs Assessment
- Team Meetings
- Customer Inquiries
- Excellent Telephone Skills
Bi-Lingual
- Enrollment Assistance
- Enrollment Procedures
- Applicant Screening
- Understanding of Customer Support
- Call Center Customer Service
Certification
- First Aid/CPR Certified
- Eng/Sp speaking
Timeline
Enrollment Specialist Energy Assistance Program
CommunifySB
09.2022 - 09.2023
Outreach Representative/Independent Contractor
Communtiy Action Commision Of Santa Barbera
10.1998 - 11.2014
Cosmetology Degree - Cosmetology Education
Deloux School of Cosmetology
Castle Park High School
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