Henrique Lacerda Delgado De Sa
Winter Garden,FL
Summary
Detail-oriented and technically skilled IT professional with hands-on experience in hardware installation, diagnostics, troubleshooting, and customer-focused technical support. Background includes workstation setup for enterprise environments, Tier 1 software and network support, and mobile device servicing. Adept at identifying issues, performing repairs, and providing clear, friendly guidance to customers. Seeking to bring strong repair, problem-solving, and communication skills to the Geek Squad Advanced Repair Technician role.
Overview
5
5
years of professional experience
Work History
L1 Technical Support Engineer
Oracle
02.2022 - 01.2024
- Troubleshot software and hardware malfunctions, database errors, and network connectivity issues to restore service for enterprise customer.
- Supported high-profile clients with special requirements, delivering personalized assistance tailored to their unique needs.
- Collaborated closely with product development teams, providing valuable input on potential improvements based on customer feedback and support experiences.
- Diagnosed and resolved Tier 1 technical issues using system tools such as Oracle SQL Developer and command-line utilities.
Hardware Setup Technician (Project-Based)
Cento Moving — Electronic Arts (EA) Office
12.2025 - 12.2025
- Disassembled and reconfigured complete developer workstation setups, including desktops, multiple monitors, peripherals, and game development consoles.
- Performed network setup and verification, ensuring all systems connected correctly to required network devices.
- Managed cabling and organization using proper materials (display cables, power cords, extensions, zip ties).
- Ensured each relocated workstation was fully functional and properly installed in its new location.
Mobile Expert
T-Mobile
05.2021 - 02.2022
- Assisted customers with device setup, troubleshooting, and account support in a high-traffic retail environment.
- Provided product recommendations and solutions while maintaining strong customer satisfaction.
- Resolved mobile device issues, including connectivity, software troubleshooting, and hardware assessments.
- Collaborated with team members to meet sales goals and streamline customer experience.
Education
Bachelor of Science - Computer Science
University of Central Florida
Orlando, FL12-2025
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2021
Skills
- Computer hardware diagnostics & repair
- Operating systems: Windows, macOS, Android
- Hardware troubleshooting
- Desktop & laptop setup
- Peripheral and device installation
- Network setup & basic troubleshooting
- Software troubleshooting
- Technical diagnostics
- Customer service
- Ticketing & documentation
- Mobile device setup & support
- Problem solving
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Hardware Setup Technician (Project-Based)
Cento Moving — Electronic Arts (EA) Office
12.2025 - 12.2025
L1 Technical Support Engineer
Oracle
02.2022 - 01.2024
Mobile Expert
T-Mobile
05.2021 - 02.2022
Bachelor of Science - Computer Science
University of Central Florida
Associate of Arts - General Studies
Valencia College