Henritua Pikus Munte
Palm Bay,FL
Summary
Diligent hospitality professional with a robust background in delivering exceptional service and ensuring seamless dining experiences. Proven track record in maintaining cleanliness and organization while effectively assisting team members, showcasing strong multitasking and time management abilities. Expertise in inventory management and customer service, combined with a reliable and adaptable nature, positions readiness to meet evolving needs and exceed expectations. Recognized for excellent communication skills and a positive attitude that fosters teamwork and drives results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Steward Cabin
Royal Caribbean International
02.2019 - 10.2023
- Making Up and cleaning room to Cruise Ship High Standard Cleanliness.
- Ensuring the room are impeccable for guests.
- Ensuring Cruise Ship public areas (corridor, walkway) are clean and in order.
- Providing Great customer services to Cruise.
- Position Level: Attendant
- Specialization: Housekeeping
- Industry: Housekeeping
- Assisted in training new staff on operational procedures and safety protocols.
- Maintained cleanliness and sanitation standards across dining areas and kitchens.
Room Attendant and Laundromat Assistance
TunaMaya Beach and Spa Resort
05.2017 - 01.2019
- Making Up and cleaning room to Hotel High Standard Cleanliness.
- Ensuring the room are impeccable for guests.
- Ensuring hotel public areas (corridor, walkway) are clean and in order.
- Handling guests and hotels laundry items. Ensuring the cloths / lines are being cleaned according to the specification.
- Specialization: Housekeeping
- Industry: Housekeeping
Runner and Room Attendant
Geo Hotel Kuala Lumpur
05.2016 - 05.2017
- Welcoming and greeting guests upon arrival.
- Ensuring guests were being escorted to their room and assist guests with their belonging.
- Showing guests their room and helping guests with their needs while staying at the hotel.
- Cleaning and making up the room to ensure the rooms were clean and ready for guests.
- Specialization: Housekeeping
- Industry: Housekeeping
Education
High School Education with Speciality in Automotive Engineering - Automotive
SMK Negeri 1 Parlilitan
01.2015
BBA - Human Resources Management
Eastern Florida State College
Cocoa, FL08-2027
Skills
- English Language: Spoken and Written
- Operating Software: MS Office, MS Excel, MS Word, MS Power Point
- Cleaning
- Dishwashing
- Food safety
- Basic housekeeping
- Hospitality
- Chemical handling
- Guest relations
- Foreign language proficiency
- Sanitizing
- Teamwork and collaboration
Certification
- Basic Safety Training
- Seamen Book
- Security Awareness Training (SAT)
- Management Crown Certification
- https://coursera.org/share/e112afad937aa50581ee968c84300176
- https://coursera.org/share/738fe5da75b8e2bf58abaa202e713c89
- https://coursera.org/share/99610b559916ad19b747d125fd1a87ce
Languages
English
Native or Bilingual
Malaysia
Native or Bilingual
Indonesian
Native or Bilingual
PERSONAL INFORMATION
- Age: 27 years
- Date of Birth: 1997-06-08
- Nationality: Indonesia
- Gender: Male
- Marital Status: Single
Timeline
Steward Cabin
Royal Caribbean International
02.2019 - 10.2023
Room Attendant and Laundromat Assistance
TunaMaya Beach and Spa Resort
05.2017 - 01.2019
Runner and Room Attendant
Geo Hotel Kuala Lumpur
05.2016 - 05.2017
High School Education with Speciality in Automotive Engineering - Automotive
SMK Negeri 1 Parlilitan
BBA - Human Resources Management
Eastern Florida State College