Henry Akai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Valet Parking Supervisor
SP+ Parking
07.2018 - Current
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Built positive customer rapport for courteous, friendly and professional service.
Driver, Cashier, Stock
NAPA Auto Parts - Genuine Parts
06.2018 - 07.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Food Delivery Driver
Michelangelo's Pizza
11.2016 - 08.2018
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Increased repeat business by providing friendly and professional service to customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
Deli Associate
Mrs.greens
06.2014 - 07.2016
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
Education
Associates Mechanical Technology - Mechanics
Westchester Community College
Valhalla, NY02.2026
Certificate Auto CAD - CAD Technology
Westchester Community College
Valhalla, NY02.2015
High School Diploma -
Karafin High School
Mount Kisco, NY07.2011
Skills
- Conflict Resolution
- Budget Management
- Effective Communication
- Incident Reporting
- Decision Making
- Customer Complaint Handling
- Resource Allocation
- Multitasking
- Team Leadership
- Problem Solving
- Adaptability
- Clean Driving Record
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Valet Parking Supervisor
SP+ Parking
07.2018 - Current
Driver, Cashier, Stock
NAPA Auto Parts - Genuine Parts
06.2018 - 07.2022
Food Delivery Driver
Michelangelo's Pizza
11.2016 - 08.2018
Deli Associate
Mrs.greens
06.2014 - 07.2016
Associates Mechanical Technology - Mechanics
Westchester Community College
Certificate Auto CAD - CAD Technology
Westchester Community College
High School Diploma -
Karafin High School
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