Henry Alex Madsen
Kennewick
Summary
Dynamic customer service professional with a strong work ethic, recognized for enhancing client satisfaction at Great Harvest Bread Co. Proven ability to build relationships and adapt to various environments, while effectively managing workflows. Skilled in maintaining composure under pressure, consistently delivering exceptional service. Reliable worker familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills. Always willing to lend a hand to another and finish my job with precision and efficiency.
Overview
10
10
years of professional experience
Work History
Sales Associate
Dicks Sporting Goods
2025.11 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and optimal stock rotation.
- Conducted product demonstrations, educating customers on features and benefits.
- Assisted in developing promotional displays, increasing visibility of key products.
- Trained new sales associates on company policies and effective sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Efficiently audited and organized backstock frequently.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Lawn Mower
Owned And Operated
2016.04 - Current
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Edged sidewalks, driveways, and landscape features using line trimmer.
- Maintained clean workspaces by properly disposing of debris and clippings after each job.
- Obtained feedback from customers to identify areas of improvement.
- Reliably showed up every week and finished the job in a timely manner.
Customer Service
Great Harvest Bread Co.
2024.02 - 2025.11
- Streamlined order processing for faster customer service and increased satisfaction.
- Provided high-quality customer service, addressing client concerns promptly and professionally.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
- Was a swiss army knife of an employee by always doing the dirty work and picking up slack in areas when needed.
- Always showing up on time and being very reliable when needing to cover shifts.
- Finishing my checklist efficiently and also helping out other employees with to finish or start theirs.
Baseball Coach
Kennewick Parks And Recreation
2023.03 - 2023.06
- Created a positive team environment, fostering strong relationships among players and coaching staff.
- Supervised and coordinated baseball team and program in little league.
- Taught all of the players with no bias regardless of knowledge and experience.
- Planned exercise regimens targeting individual needs and enhancing personal results.
- Maintained a good friendship with the players throughout the season and exercised patience in times of rowdiness or struggle.
- Modeled kindness and understanding to the kids on and off the field.
Education
High School Diploma -
Henry Alex Madsen
Kennewick, WA2026-06
Associate of Science - Business
Columbia Basin College
Pasco, WA2026-06
Skills
- Effective customer service
- Builds strong relationships with coworkers
- Strong work ethic
- Customer centric thinking
- Strong patience with customers
- Works well under stress
- Elite communication
- Adaptability to different work environments
- Effective workflow and time management
- Digital literacy
- Dependability
Interests
Gym Workouts, I participate in various sports activities for physical activity, camaraderie, and personal growth, Team Sports, Backpacking and Hiking, Cooking, I like working with my hands and fixing things
Timeline
Sales Associate
Dicks Sporting Goods
2025.11 - Current
Customer Service
Great Harvest Bread Co.
2024.02 - 2025.11
Baseball Coach
Kennewick Parks And Recreation
2023.03 - 2023.06
Lawn Mower
Owned And Operated
2016.04 - Current
High School Diploma -
Henry Alex Madsen
Associate of Science - Business
Columbia Basin College