HENRY ALONZO
Fort Worth
Summary
Detail-oriented telecommunications professional skilled in field surveying and compliance oversight. Adept at enhancing operational efficiency through effective subcontractor management and clear communication with stakeholders, driving quality outcomes in all projects.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Field Engineer Contract
Kinetic Solutions, LLC
Van Alstyne
01.2014 - Current
- Conducted walkout surveys for commercial, SDU, MDU, and CTBH projects to facilitate service delivery to end users.
- Conducted walkout and surveys of new or existing CATV coax/fiber plant, both aerial and underground.
- Partnered with customers and general contractors on-site to optimize routes for Statement of Work completion.
- Executed pole and manhole profiling to streamline permitting processes.
- Executed pipe proofing by rodding conduit with a sonde and locator.
- Ensured compliance with industry standards during design and implementation phases.
- Monitored project progress, documenting field conditions and reporting updates to stakeholders.
- Created field markup maps using system prints, site plans, MEPS plats, Google Earth, and Bluebeam.
Sand Coordinator
D&T Trucking
Weatherford
01.2013 - 01.2014
- Proactively ensures on-site inventory levels of proppant (sand) are maintained in the Oil & Gas Industry.
- Managed inventory levels to ensure timely availability of materials.
- Ensures accurate ordering and timely delivery of material through continuous updates with Sand Specialist and On-Site Engineers.
- Monitored and recorded product deliveries on-site to ensure accuracy.
- Monitor and minimize costs through expediting unloading process.
- Direct carriers to the proper location to offload materials.
- Ensure all safety practices and procedures are followed by all carriers while on location.
- Oversaw loading and unloading processes to maintain safety standards.
- Communicated with clients to confirm order specifications and delivery times.
- Assisted in resolving customer inquiries regarding sand orders and deliveries.
- Communicated regularly with customers regarding their needs and requirements related to sand products.
- Prepared reports on forecasted demand for various sand types based on customer requests and industry trends to guide inventory management.
- Maintained accurate records and documentation on all sand deliveries, including quantities received, costs and projected usage rates.
- Monitored and evaluated sand delivery operations for compliance with safety regulations, reducing risk of incidents.
- Ensured that all relevant paperwork was completed accurately prior to shipment release.
Construction Coordinator
C&C DIRECTIONAL BORING, LLC
Krum
01.2008 - 01.2013
- Coordinated construction efforts for fiber and coax projects, managing subcontractors to ensure timely project delivery.
- Assigned tasks to subcontractors, ensuring alignment with customer deadlines.
- Facilitated effective communication among architects, engineers, inspectors, and project professionals to streamline project workflows.
- Developed comprehensive project progress reports for stakeholders and clients, enhancing transparency and project tracking.
- Provided daily project updates and redlines to clients upon task completion.
- Submitted city permits for underground and aerial jobs, including utility locates.
- Quality checked subcontractor invoices and processed weekly payroll for in-house staff.
- Tracked project expenses accurately to support budgeting initiatives.
Distribution Supervisor
Haggar Clothing Co.
Fort Worth
01.2007 - 01.2008
- Supervised daily distribution operations to optimize product flow and inventory management.
- Executed daily and weekly production plans to meet departmental goals.
- Directed associates to meet quality and production objectives, enhancing overall team performance.
- Established and measured quality and inventory accuracy benchmarks for department and associates.
- Utilized distribution software (DCMS) to monitor production flow and implement improvements.
- Collaborated with cross-functional teams to streamline distribution processes and achieve operational goals.
- Communicated with internal and external customers to ensure timely goal achievement.
- Conducted interviews and supported training for new associates.
Stocker/Control Desk Operator
Haggar Clothing Co.
Fort Worth
01.2006 - 01.2007
- Monitored flow on Crisplant sorter to ensure efficient operation.
- Communicates with IT regarding systems issues, and with facility staff regarding mechanical issues.
- Resolve jams and check Order Marshalling Area (OMA) for missing totes.
- Investigate totes and cartons that come down the dump lane.
- Maintained cleanliness and order in stockroom and sales floor to enhance inventory accessibility.
- Utilized hand trucks and carts to transport merchandise efficiently throughout the store.
- Followed safety procedures while handling merchandise and operating equipment.
- Communicated effectively with supervisors regarding stock needs and supply issues.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Organized storage areas for efficient use of space.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Removed outdated products from shelves in accordance with company policy.
- Participated in physical inventories of stock on hand periodically.
- Operated motorized equipment such as forklifts, pallet jacks, and order pickers.
- Palletized merchandise for easy movement to sales floor locations.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Recorded quantity, type and value of materials or items received.
- Packed boxes for shipment using appropriate packing materials.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Placed products on conveyors for final wrapping and shipment.
- Maintained equipment and performed routine inspections for optimal performance.
- Followed safety protocols to create a secure working environment.
- Reported issues promptly to supervisors for timely resolution and support.
- Learned and followed safety and emergency procedures.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Used hand trucks and forklifts to unload, load and transport items.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Construction Coordinator
Charter Communications
Fort Worth
01.2002 - 01.2006
- Coordinated construction efforts with in-house and contract labor to deliver new fiber and coax projects for city and commercial locations.
- Directed repairs, upgrades, and rebuilds.
- Activate plant extensions and rebuild projects.
- Repair and replace RF and power components of fiber nodes; took voltage measurements; and spliced fiber optic cable.
- Ensured construction personnel safety and quality of work performed.
- Coordinated project schedules and timelines for multiple construction projects.
- Managed communication between field teams and project managers effectively.
- Oversaw material procurement and inventory management for construction sites.
- Developed reports on project progress for stakeholders and clients regularly.
- Collaborated with subcontractors to ensure timely completion of tasks on-site.
- Responded promptly to requests from clients concerning changes in scope or schedule due to unforeseen circumstances.
- Reviewed plans and specifications for accuracy prior to ordering materials or scheduling contractors.
- Conducted site visits to monitor progress of work performed by subcontractors.
- Organized and maintained project documents, drawings, specifications and reports.
- Investigated discrepancies between actual field conditions versus plans and specs; worked closely with designers and estimators to resolve issues.
- Facilitated communication between architects, engineers, inspectors and other professionals involved in the project.
- Coordinated and scheduled subcontractors to ensure completion of construction projects on time.
- Prepared Requests for Information forms for clarification of design intent or specification requirements.
- Ensured compliance with all local building codes, ordinances and regulations pertaining to construction activities.
- Resolved conflicts between general contractors, subcontractors, suppliers, and owners, facilitating effective communication and timely problem resolution.
- Developed cost estimates for labor, materials, equipment rentals and other related costs associated with construction projects.
- Monitored progress payments to vendors and subcontractors ensuring timely payment according to contract terms.
- Managed daily operations of construction sites including safety inspections, material deliveries and quality control.
- Participated in meetings with stakeholders regarding project status updates and any potential risks that may impact timeline or budget targets.
- Assisted in the preparation of bid packages and contract documents.
- Analyzed change orders submitted by subcontractors; negotiated prices and communicated results effectively with stakeholders.
- Interpreted blueprints accurately while providing technical advice and recommendations on constructability issues.
- Inspected buildings to determine quality of work and need for corrections to meet project standards.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Obtained specifications and directed work for construction crews.
- Reviewed project blueprints and specifications to determine the number of workers needed to complete jobs.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reported project progress, site problems and labor status to supervisors.
- Kept detailed progress records to hit strict deadlines and adjust plans.
Technical Supervisor
Charter Communications
Fort Worth
01.2001 - 01.2002
- Supervised service, system, and senior technicians to ensure high-quality technical support.
- Oversee scheduling of work and supervise assigned personnel.
- Perform routine quality control inspections for work performed by technical staff.
- Ensure timely completion of all service orders and proper notification procedures for delays in service.
- Assist manager with the training of technicians and other related field personnel.
- Supervised technical teams to ensure timely project completion and adherence to standards.
- Coordinated maintenance schedules for equipment to minimize downtime and enhance performance.
- Implemented training programs for new employees to improve skill sets and efficiency.
- Managed inventory of technical tools and supplies for operational readiness and accessibility.
- Analyzed workflow processes to identify improvement areas, enhancing overall team productivity.
- Ensured compliance with safety regulations in all technical operations and procedures.
- Collaborated with cross-functional teams to troubleshoot complex technical issues effectively.
- Conducted regular performance evaluations to provide feedback and support team development.
- Generated reports outlining latest updates, results, and proposed solutions.
- Resolved customer issues in a timely manner utilizing problem solving skills.
- Provided guidance to team members for complex tasks related to technology use.
- Determined proper allocation of resources to maximize work coverage and team effectiveness.
- Trained staff on new technologies and software applications.
- Interfaced with users at various levels within organization providing technical support.
- Monitored project progress and provided regular updates to stakeholders.
- Managed a team of professionals to achieve set objectives.
- Delegated work to staff, setting priorities and goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee work levels and optimized performance with strategic approaches.
System Technician I & II
Charter Communications
Fort Worth
01.1997 - 01.2001
- Troubleshoot and repaired problems associated with RF, AC, DC, portion of the forward and reverse plant, such as transmission levels, signal losses, off-air interference, including troubleshooting of optical power, with the use of multimeters, spectrum analyzers, and RF test sets.
- Installed and repaired equipment for head end and signal distribution network, supporting uninterrupted service delivery.
- Conducted preventive maintenance and repairs on trunk and distribution systems, ensuring operational reliability.
- Perform routine maintenance and repairs while providing technical support for the resolution of service related problems.
- Troubleshot technical issues with internet and cable services effectively.
- Collaborated with teams for timely service restoration, enhancing customer satisfaction and minimizing downtime.
- Conducted regular inspections to ensure compliance with safety standards.
- Documented service records and equipment maintenance accurately in systems.
- Trained new technicians on installation procedures and company policies.
- Assisted in deploying new technology to enhance service delivery methods.
- Communicated with customers to explain services, installations, and troubleshooting processes.
- Replaced defective components to ensure equipment functionality.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Service Technician I
Charter Communications
Fort Worth
01.1995 - 01.1997
- Under limited supervision, performed basic and moderately advanced installations, disconnects and service changes for residential and business customers for cable television services.
- Conducted troubleshooting and repairs for services from tap to consumer electronic devices, ensuring reliable connectivity.
- Troubleshot and fixed problems on customer computer systems.
- Identify problems with customer system configurations and settings that interfered with service.
- Educate customers on usage of CATV and the Internet Services software and services to allow customer’s to gain full use of service.
- Diagnosed technical issues using specialized tools and equipment.
- Provided exceptional customer service during on-site support visits.
- Collaborated with team members to resolve complex service problems.
- Trained new technicians on company procedures and safety protocols.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Engaged with clients to provide exceptional customer service and foster repeat business.
- Performed onsite repair of equipment at customer locations.
- Identified potential issues during routine inspections, preventing future breakdowns and ensuring uninterrupted service.
- Conducted service appointments to diagnose and fix problems.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Adhered to quality assurance procedures during every stage of the service process.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Resolved software-related issues by troubleshooting programs and applications.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Installer
Charter Communications
Fort Worth
01.1993 - 01.1995
- Perform basic installations, disconnects and service changes for residential and business customers for cable television.
- Executed troubleshooting from tap to customer's electronic devices, ensuring timely resolutions for service issues.
- Operated installation tools and equipment to ensure efficient service delivery.
- Trained new installers on equipment handling and safety protocols, enhancing team compliance and reducing accidents.
- Conducted system tests to verify service functionality after installation completion.
- Resolved customer inquiries and issues related to service installations promptly.
- Followed building standards and codes during unit installations.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Tested installed hardware and software to ensure proper functioning.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Provided training sessions for end-users on how to use newly installed applications.
- Ensured compliance with all relevant security protocols during installation process.
- Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Advised clients on additional services and products, enhancing customer satisfaction and supporting business growth.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Executed detailed site assessments to determine optimal installation methods and materials needed.
- Completed scheduled appointments on time to drive quality service.
Education
GED -
Trimble Technical High School
Fort Worth, TX04-1996
Skills
- Field surveying
- Field data collection
- Site inspections
- Engineering design
- Subcontractor oversight
- Troubleshooting
- Documentation management
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Engineering
Certification
- Installer
- System Technician
- Installer Technician
- Service Technician
Timeline
Field Engineer Contract
Kinetic Solutions, LLC
01.2014 - Current
Sand Coordinator
D&T Trucking
01.2013 - 01.2014
Construction Coordinator
C&C DIRECTIONAL BORING, LLC
01.2008 - 01.2013
Distribution Supervisor
Haggar Clothing Co.
01.2007 - 01.2008
Stocker/Control Desk Operator
Haggar Clothing Co.
01.2006 - 01.2007
Construction Coordinator
Charter Communications
01.2002 - 01.2006
Technical Supervisor
Charter Communications
01.2001 - 01.2002
System Technician I & II
Charter Communications
01.1997 - 01.2001
Service Technician I
Charter Communications
01.1995 - 01.1997
Installer
Charter Communications
01.1993 - 01.1995
GED -
Trimble Technical High School