Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Henry Alvarez

Service Manager
Bradenton,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

26
26
years of professional experience

Work History

Service Manager

Home Team Pest Defense
02.2020 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Assistant Bakery Manager

Publix Grocery Store
01.2015 - 04.2019
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Inspected, checked and monitored baking products and supplies to guarantee freshness.
  • Maintained and controlled inventory of baked goods.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained cleanliness and hygiene in bakery premises.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Established performance goals and empowered bakers to exceed targets.

Assistant Store Manager

Salem's Fresh Eats
04.2018 - 02.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Cake Decorator

Super Target
02.2011 - 01.2015
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.

Newspaper Carrier

Herald Tribune
01.2008 - 02.2011
  • Distributed papers in various weather conditions during early morning.
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about [Number] homes daily.
  • Planned daily rounds and determined most efficient way to distribute newspapers.

Assistant Store Manager

Benvenutti Italian Cafe
01.2000 - 01.2006
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Assistant Bakery Manager

Bj's Wholesale Club
01.2000 - 01.2006
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Inspected, checked and monitored baking products and supplies to guarantee freshness.
  • Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
  • Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.

Baker

Bj's Wholesale Club
01.1998 - 01.2000
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.

Education

No Degree - Aministration

Santa Maria University
Venezuela

High School Diploma -

Jesus Maria Marrero
Venezuela
05.1994

Skills

  • Critical Thinking
  • Time Management
  • Technical Support
  • Revenue Generation
  • Quality Control
  • Employee Supervision
  • Quality Assurance
  • Regulatory Compliance
  • Coaching and Mentorship
  • Employee Relations
  • Staff Management
  • Task Delegation
  • Supply Ordering

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.

Additional Information

I have excellent communications skill Spanish and English ,which allows me to communicates effectively why people front diverse backgrounds.

I am willing to take on new challenges, learn from my mistake, and contribute to the team's success. I believe that by working together , we can achieve great things.

Languages

English
Professional Working

Timeline

Service Manager

Home Team Pest Defense
02.2020 - Current

Assistant Store Manager

Salem's Fresh Eats
04.2018 - 02.2019

Assistant Bakery Manager

Publix Grocery Store
01.2015 - 04.2019

Cake Decorator

Super Target
02.2011 - 01.2015

Newspaper Carrier

Herald Tribune
01.2008 - 02.2011

Assistant Store Manager

Benvenutti Italian Cafe
01.2000 - 01.2006

Assistant Bakery Manager

Bj's Wholesale Club
01.2000 - 01.2006

Baker

Bj's Wholesale Club
01.1998 - 01.2000

No Degree - Aministration

Santa Maria University

High School Diploma -

Jesus Maria Marrero
Henry AlvarezService Manager