Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henry Amaya

Chelsea,MA

Summary

Adept at driving operational excellence and enhancing customer relationships, significantly improved branch performance at BrightView Landscape. Leveraging skills in Branch Operations Management and effective communication, consistently exceeded sales targets and boosted customer satisfaction ratings. My approach combines strategic decision-making with a strong work ethic, fostering team growth and achieving a notable increase in profitability. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience

Work History

Branch Manager

BrightView Landscape
07.2009 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Construction Manager

BrightView Landscape
06.2009 - Current
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Identified and resolved construction issues promptly to prevent delays.
  • Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
  • Communicated daily with vendors to keep project fully operational.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
  • Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
  • Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
  • Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
  • Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
  • Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
  • Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
  • Prepared and managed project budgets to accurately track costs and expenses.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Surveyed sites to determine material needs and accurately manage inventories and budgets.
  • Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Scheduled utility service providers according to project timelines.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
  • Prepared detailed project estimates and reports for management review.
  • Supervised team of 15 construction workers to maintain productivity and quality of work.

Production Manager

BrightView Landscape
06.2009 - Current
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Managed internal operational standards and productivity targets.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Estimated labor requirements to support anticipated workload.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head on.
  • Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Evaluated vendor performance through regular assessments, ensuring only reliable suppliers were used in the procurement process.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Evaluated employee performance and provided feedback and training as needed.
  • Enforced health and safety protocols to promote safe working environment.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Checked meters and interpreted readings to assess functionality of gas retrieval systems.
  • Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
  • Oversaw 30 crew members

Construction Foreman

BrightView Landscape
06.2009 - Current
  • Supervised field crews to maximize quality and work efficiency.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.
  • Studied and interpreted blueprints to plan construction phases and team assignments.
  • Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
  • Verified and submitted team timesheets.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Consistently met deadlines under pressure through diligent time management abilities.
  • Inspected work for compliance with applicable regulations and job specifications.
  • Ensured timely completion of projects by developing and maintaining schedules for work progress.
  • Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
  • Resolved conflicts among crew members professionally, promoting a cohesive working environment.
  • Coordinated materials to maintain steady flow and meet productivity objectives.
  • Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
  • Enhanced project efficiency by delegating tasks and supervising construction crew members.
  • Optimized resource allocation by effectively managing equipment, materials, and labor resources.
  • Contributed to the successful completion of complex projects with effective problem-solving skills in challenging situations.
  • Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
  • Maintained accurate records of project details, including permits, inspections, blueprints, and change orders for easy reference.
  • Completed accurate material and labor estimates for jobs ranging from small to large budgets.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Improved client satisfaction with consistent communication and updates on project status.
  • Identified and eliminated safety risks through additional training.
  • Exceeded client expectations through exceptional attention to detail in all aspects of construction projects from planning to execution stages.
  • Streamlined material procurement process by establishing relationships with vendors and negotiating favorable contracts.
  • Offered direction to landscape architects on site characteristics, project timeline and delays impacting hardscape and greenscape installations.
  • Innovated new techniques for improving construction processes while adhering to industry best practices.
  • Maximized energy efficiency within structures using green building practices that aligned with LEED standards.
  • Supported business development efforts by participating in bid proposals and client presentations for potential projects.
  • Checked equipment to determine if maintenance was required.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Established clear priorities and production quality standards.
  • Evaluated incoming materials for quality and amounts ordered.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Monitored usage of supplies and materials to establish cost effective operations.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Conducted monthly meetings with employees to discuss safety issues, status and development.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Scheduled job assignments for staff to monitor progress and performance.
  • Inspected equipment and tools used for safe operation.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Directed projects according to schedule and quality demands.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Sourced suppliers and purchased necessary materials for work.
  • Created and implemented plans to maximize efficiency of workers.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Constructed retaining wall, patios , Plantings and excavations , grading .
  • Constructed buildings with more than 10,000 square feet.

Operation Manger

M&m Construction Services
10.2006 - 10.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.

Slot Supervisor

Viejas Casino
01.2001 - 10.2006
  • Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
  • Increased efficiency in slot machine operations through routine maintenance and timely repairs.
  • Enhanced team performance by providing ongoing training and coaching to staff members.
  • Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
  • Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
  • Contributed with positive work environment by fostering strong relationships with colleagues and management.
  • Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
  • Supported compliance efforts by maintaining up-to-date knowledge of regulatory requirements governing casino operations.
  • Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within our department.
  • Assisted with planning and execution of special events aimed at increasing foot traffic on our casino floor during specific periods.
  • Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated 30 workers.
  • Performed paperwork required for monetary transactions.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
  • Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
  • Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
  • Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary. with our crew of 30

Hotel Manager

El Cajon Lodge
03.1995 - 12.2000
  • Hired and trained new employees, demonstrating best methods for serving clients & guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established positive work culture that promoted teamwork, collaboration, and employee morale.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, overall profitability.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Monitored safety procedures to ensure secure environment for both guests and employees.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
  • Developed and implemented marketing strategies to promote hotel services.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
  • Increased customer service ratings through personable service.
  • Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
  • Coordinated renovations projects, minimizing disruptions to guests while improving overall aesthetic of our property.
  • Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
  • Prepared monthly resort audits for review.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Developed and implemented promotional strategies to increase occupancy.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Fostered safe lodging environment with reliable and effective security services.
  • Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.

Driver

Sweetwater Car Wash
04.1994 - 06.1995
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within vehicle's interior/exterior appearance, providing professional image for our company at all times.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.

Education

Some College (No Degree) - Digital Communications And Multimedia

Cuyamaca College
El Cajon, CA

High School Diploma -

Mount Miguel High School
Spring Valley, CA
08.1995

Skills

  • Branch Operations Management
  • Customer Service
  • Excellent time management skills
  • Excellent work ethic
  • Team Supervision
  • Client Relationship Management
  • Strong team-builder
  • Verbal/written communication
  • Operations Management
  • Decision-Making
  • Team Player
  • Business Development
  • Interviewing and Hiring
  • Project Management
  • Performance Reviews

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Branch Manager

BrightView Landscape
07.2009 - Current

Construction Manager

BrightView Landscape
06.2009 - Current

Production Manager

BrightView Landscape
06.2009 - Current

Construction Foreman

BrightView Landscape
06.2009 - Current

Operation Manger

M&m Construction Services
10.2006 - 10.2009

Slot Supervisor

Viejas Casino
01.2001 - 10.2006

Hotel Manager

El Cajon Lodge
03.1995 - 12.2000

Driver

Sweetwater Car Wash
04.1994 - 06.1995

Some College (No Degree) - Digital Communications And Multimedia

Cuyamaca College

High School Diploma -

Mount Miguel High School

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Henry Amaya