Henry Arias
Heredia,Costa Rica
Summary
Highly resourceful, adaptable, and detail-oriented professional, motivated to drive organizational efficiency and contribute to business success. Skilled in supporting operational goals, streamlining processes, and ensuring tasks are completed accurately and on time. Eager to apply expertise in a dynamic, ambitious organization.
Overview
8
8
years of professional experience
Work History
Recruiter
Valor Global
Heredia, Costa Rica
01.2019 - Current
- Support the recruitment process in Costa Rica, including posting openings, reviewing applications, conducting interviews, and preparing offers.
- Assist with onboarding and ensure a smooth candidate experience through clear, empathetic communication.
- Occasionally assist with recruitment for U.S. roles.
Financial Advisor – Money Management International
Valor Global
Heredia, Costa Rica
01.2020 - 01.2022
- I provided personalized financial guidance to U.S. clients, helping them with budgeting, debt management, and consolidation options.
- I obtained certifications from NFCC and CDIA, including FCRA.
- This role strengthened my analytical skills, empathy, and ability to communicate complex information clearly.
Customer Service Agent – Sprint
Valor Global
Heredia, Costa Rica
01.2019 - 01.2020
- I delivered financial support and customer service to U.S. clients, managing billing, payments, and inquiries.
- In this fast-paced environment, I developed strong problem-solving, negotiation, and multitasking skills.
Sales Specialist
SYKES Costa Rica
San Pedro, Costa Rica
08.2017 - 07.2018
- I provided first level customer service and technical support to AT&T clients in the United States through phone channels.
- I combined customer service, technical problem solving, and sales skills to create a complete and positive experience for every user.
- I handled general inquiries, billing issues, and mobile service support.
- I provided technical assistance for devices and services, promoted and sold additional products and services, consistently meeting and exceeding sales targets, and tracked cases using internal CRM tools.
Education
High School Diploma - Technical Program
Colegio Técnico Profesional De Acosta
Costa Rica01-2014
Elementary & Middle School -
Wissahickon School District
U.S.A01-2010
Skills
- Task and time management
- Candidate sourcing
- Talent management
- Team collaboration
- Effective communication
- Process improvement
- Data analysis
- Customer service
- Sales and finance expertise
- Microsoft Office Suite
- Google Workspace
- Data visualization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Financial Advisor – Money Management International
Valor Global
01.2020 - 01.2022
Recruiter
Valor Global
01.2019 - Current
Customer Service Agent – Sprint
Valor Global
01.2019 - 01.2020
Sales Specialist
SYKES Costa Rica
08.2017 - 07.2018
High School Diploma - Technical Program
Colegio Técnico Profesional De Acosta
Elementary & Middle School -
Wissahickon School District
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