Henry Bashiru

TEKsystems have deployed a project team to support Kohl’s nationwide POC Deployment initiative. The project involves replacing approximately 12,000 Verifone MX925 pin pad devices with new Verifone M450 units across: 122 Regional Rollout locations 1,153 National Rollout locations, each requiring two site visits per store. Store configurations include:

• Self-checkout (SCO) registers in ~280 stores, averaging six SCO registers per store
• Associate/POC/Sephora registers in all 1,153 stores, averaging nine registers per location

Field Service Technician Responsibilities:

• Remove existing Verifone MX925 units and install Verifone M450 devices following Kohl’s documentation.
• Ensure all cabling is secure, functional, and neatly managed (concealed routing, removal of slack, elimination of trip hazards, and use of approved cable-management materials).
• Conduct end-to-end testing and verification with the Manager on Duty (MOD).
• Complete the Kohl’s Pin Pad Verification Form for each register.
• Capture and upload required documentation to Kohl’s designated repository.

• Operate and monitor medical and technical equipment, blood pressure cuff, glucose readings ensuring proper functionality and reporting issues promptly
• Delivered high-quality customer support by actively listening to user concerns and providing timely, accurate solutions
• Use of “Epic” Application, EOM, ECP on Windows 10/11 systems, resolving clients information, medication data, face sheet issues.
• Accurately record data and activities in electronic systems, maintaining compliance and data integrity
• Communicate technical and care-related information clearly to staff, residents, and family members
• Follow detailed workflows and checklists to ensure consistent, reliable service delivery
• Demonstrate strong attention to detail, urgency, and accountability in a fast-paced, service-driven environment

• Provided hands-on IT support during labs, assisting peers with system setup, configuration, and troubleshooting
• Supported Windows-based environments, resolving basic hardware, software issues
• Set up and deployed desktops, laptops, monitors, and peripheral devices for end users
• worked with ticketing-style workflows to document issues, solutions, and follow-up actions.
• Assisted with data cleanup, organization, and validation using SQL and Microsoft power tools.
• Collaborated on an RFP project for Molson Coors, contributing to technical problem-solving and documentation
• Presented technical solutions and concepts to non-technical stakeholders clearly and confidently
• Developed professional Help Desk skills including time management, teamwork, empathy, and customer-focused communication.
• Learned Time management, communication training, workshops in empathy and active listening

• Setting Up home Internet, and configure passwords to clients asking using AT&T Set up model
• Manage log ins, admin access, staff payroll functions via “Care Wisconsin” Platform, also using My Choice Family Care.
• Managing company email directory, and escalating attention needed contracts
• Setting up entertainment systems for clients within assisted living facility
• Setting up of HP wired and Wireless printer system’s
• Trouble shooting company windows 10, 11 model PC’s (As needed)
• Setting up of company landline service

• Delivered reliable, customer-focused service while maintaining high satisfaction ratings
• Demonstrated strong communication, conflict resolution, and problem-solving skills
• Managed daily commutes with efficiency, and consistency

• Supported clients with mental and physical disabilities through direct care and medication assistance
• Maintained accurate electronic documentation and scheduling systems using applications like Epic, And EOM.
• Provided empathetic, customer-focused service tailored to individual client needs