Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henry Bayard

Tacoma

Summary

Dynamic manager with a proven track record at Clutch Cannabis, excelling in operations management and team leadership. Achieved a remarkable increase in revenue growth through strategic initiatives and effective staff training. Skilled in decision-making and customer service, fostering a compliant and customer-centric environment.

Overview

12
12
years of professional experience

Work History

Manager

Clutch Cannabis
07.2017 - Current
  • Oversaw daily operations, ensuring alignment with organizational goals and objectives.
  • Implemented operational improvements to streamline inventory management processes.
  • Trained and mentored staff on compliance with regulatory standards and best practices.
  • Developed strategic initiatives to enhance customer engagement and retention.
  • Analyzed sales data to drive decision-making for product offerings and promotions.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

General Manager

The Herbal Gardens
07.2016 - 07.2017
  • Managed and mentored all employees on policies, procedures, and effective customer relation based selling techniques.
  • Planned, communicated, and assisted with the deployment of sales or promotional events.
  • Inventory control and development of new procedures to keep colleagues accountable.
  • Informed and helped countless people as one of the store’s medically certified consultants.
  • Lead in top sales figures and worked closely with employees to help foster their potential.
  • Assisted purchaser to evaluate business needs and to fulfill frequent customer requests.
  • Oversaw product deliveries, payments, and data input of manifest paperwork as per WSLCB regulations.
  • Successfully hit sales objectives to increase monthly revenue goals and increased sales from roughly $24k/month from Grand Opening to $285k/month within the first year.
  • Cash management, tilling out of employees and logging sales figures.
  • Producing weekly associate sales reports.
  • Training of associates with procedures, cannabis related information, and sales techniques.
  • Ensuring all staff was versed on identification verification and compliance with WSLCB rules and regulations.
  • Ensuring zero compliance warnings or violations occurred.
  • Utilized and updated all marketing sites for customer ease and increased traffic flow.
  • Addressed all issues and concerns of customers and colleagues.
  • Built solid working relationships with vendors, customers, and employees.
  • Created a safe, knowledgeable, compliant, and customer centric work environment.

Owner

Evergreen Rolling Paper Supply
11.2013 - 12.2015
  • Started the company and gained experience managing all aspects of a smaller business as a sole proprietor.
  • Acquired accounts through cold calling, in person visits, and prospecting; all the while maintaining and increasing customer relationships through follow up calls, in person visits, and correspondence.
  • Responsible for overall success, required to adopt a boot on the ground mentality with excellent time management and organizational skills to see it through.
  • Utilized web services such as Amazon fulfillment to increase overall company reach and exposure as well as to increase revenue.
  • Managed all logistical aspects of the company.

Education

Associate of Arts - Business

Pierce College
Tacoma, WA
06-2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Operations management
  • Sales techniques
  • Business development

Timeline

Manager

Clutch Cannabis
07.2017 - Current

General Manager

The Herbal Gardens
07.2016 - 07.2017

Owner

Evergreen Rolling Paper Supply
11.2013 - 12.2015

Associate of Arts - Business

Pierce College

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