Henry Bonner

Attentive professional as a Desktop Support Technician with 7 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. Customer oriented IT technician who manifests proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reputation and reliability. Skilled technologist with a broad base of experience in technical, desktop, and operations support. Resolves problems quickly while delivering high levels of customer satisfaction. Excellent knowledge of Windows operating systems, configuration and updates. Dedicated computer professional with documented history of meeting or exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and smoothly adapting to new situations or challenges to best enhance the organizational value. Works hard to maintain full-time position that offers professional challenges utilizing interpersonal skills in a team-first effort, excellent time management and problem-solving skills. Recognized as an enthusiastic support technician eager to contribute to overall team success through collaborative efforts, attention to detail and excellent organizational skills. Fully grasps the importance of daily tasks and training in required skill levels. Highly motivated to learn, grow and excel in the selected areas of Information Technology .

• Maintained a 97% satisfaction rating over a 24-month period as a customer care representative.
• Created a company culture initiative that raised overall employee satisfaction rates by 25% (year-over-year). By helping to select a culture committee, a designated a team of employees were empowered to continuously evaluate and implement constructive culture ideas. This initiative was viewed as one of the most effective ways that improved the workplace culture rapidly.
• Raised employee technology performance level who used school proprietary software over by implementing a tiered learning method and organizing a minimum of 2 group trainings per session.
• Reduced time spent on inventory by 20% while reorganizing the physical storage of hardware supplies. It saved employer money by avoiding disposal of working or salvageable parts.
• Effectively aided the principal and assistant principal in raising the school's academic performance rating by overseeing the computer lab readiness for assessment, tutored and remedial students.
• Exceeded student enrollment registration goals by 20% in back-to-school periods by streamlining documentation methods and materials.
• Implemented a computer arrangement and dual monitor setups essentially improving desk area organization. The idea increased technology access, timely updates, classroom comfort challenges, and ergonomic goals. These actions raised productivity levels and broadened workplace satisfaction across school departments by 25% year-over-year.
• Developed a comprehensive student grade submission system using existing proprietary software. This was in line with state assessment security purposes for the school's state online test materials portal, accessible by login for all grade-level testable students.
• Set up and trained staff of 15 on how to use Microsoft Azure platform for cloud computing purposes.
• Spearheaded installation of school-wide digital student arrival and dismissal system to securely and safely monitor student and parent identification. The total vehicle driveline was 65% faster, quickly rising from chaotic issues to calm and smooth organized actions. The implementation dramatically reduced school and area traffic congestion on nearby adjoining streets.
• Completed 90 credits towards a B.S. in Computer Science with a specialization in Information Technology.