Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Henry Botkin-Henderson

Plantersville

Summary

Results-driven leader with background in overseeing shift operations such as customer interactions, money handling, delegation of schedules tasks, and adherence to company standards. Hold comprehensive experience in managing teams to maximize productivity and ensure high standards of work quality. Skilled in problem-solving, effective communication, and implementing cost-saving measures. Made significant impacts on operational efficiency through strategic planning and staff training.

Overview

5
5
years of professional experience

Work History

Shift Leader

Salad And Go
Magnolia
11.2024 - Current
  • Supervised team operations during shifts to maintain workflow efficiency.
  • Trained new employees on safety protocols and operational procedures.
  • Assisted in inventory management and ensured stock availability.
  • Communicated with customers to address inquiries and provide support.
  • Monitored staff performance and provided feedback for improvement.
  • Ensured compliance with health and safety regulations on the floor.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Upheld company standards and compliance requirements for operations.
  • Evaluated employee performance, delivering individualized feedback and praise.

Shift Leader

Chick-Fil-A
Tomball
07.2021 - 08.2024
  • Supervised daily operations and staff during busy shifts at fast-casual restaurant.
  • Trained new team members on food preparation and customer service standards.
  • Resolved customer complaints promptly to enhance dining experience satisfaction.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Assessed reports and adjusted workflows to realign with targets.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.

Facility Supervisor

Rosehill Christian School
Tomball
08.2021 - 05.2022
  • Supervised daily facility operations and maintenance activities.
  • Oversaw inventory management for cleaning supplies and equipment.
  • Called in equipment repair services and reported incidents as needed.
  • Responded to space rental inquiries from phone, web or walk-in customers.
  • Oversaw vendor and ticketing services.
  • Assured closing operations were completed properly.

Team Member

ShowBoat Drive-In Theater
Tomball
01.2021 - 06.2021
  • Assisted customers with ticket purchases and inquiries at the drive-in theater.
  • Maintained cleanliness of concession stands and dining areas for customer satisfaction.
  • Maintained landscaping and signage.

Education

Bachelor of Science - Plant And Soil Science

Texas A&M University
College Station, TX
05-2026

Associate of Science - Biological Sciences

Lone Star College
Houston, TX
12-2023

High School Diploma -

Rosehill Christian School
Tomball, TX
05-2022

Skills

  • Team leadership
  • Customer service
  • Employee training
  • Inventory management
  • Effective communication
  • Problem solving
  • Team supervision
  • Shift leadership

Accomplishments

  • Presented at the Lone Star College System Honors Conference with a mock undergraduate research project.
  • Rosehill Christian School 4H club vice president 2019-2022.
  • International studies student in the Lone Star College System.
  • Waller County Fair Creative Living grand champion.

Timeline

Shift Leader

Salad And Go
11.2024 - Current

Facility Supervisor

Rosehill Christian School
08.2021 - 05.2022

Shift Leader

Chick-Fil-A
07.2021 - 08.2024

Team Member

ShowBoat Drive-In Theater
01.2021 - 06.2021

Bachelor of Science - Plant And Soil Science

Texas A&M University

Associate of Science - Biological Sciences

Lone Star College

High School Diploma -

Rosehill Christian School

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