Summary
Overview
Work History
Education
Skills
Timeline
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Henry Bowers

Hoover,AL

Summary

Professional with strong background in delivering outstanding customer experiences. Skilled in managing inquiries, resolving issues, and providing effective solutions. Excel at working collaboratively within teams and adapting to changing needs while focusing on achieving results. Known for excellent communication, problem-solving abilities, and reliable work ethic.

Overview

6
6
years of professional experience

Work History

Customer Service (Provider Representative)

Blue Cross Blue Shield of Alabama
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Assisted in the development of training materials designed to enhance overall team productivity.
  • Assisted customers in navigating company website, guiding them toward relevant information and online resources.
  • Provided ongoing support to existing clients as they navigated life changes impacting their health insurance needs, such as marriage, divorce, or retirement transitions.
  • Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.

Personal Trainer

Club4Fitness
10.2023 - 05.2024
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Increased client retention through consistent communication, motivation, and support.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.

Financial Aid Office

University Of West Alabama
08.2019 - 05.2023
  • Counseled students and parents about financial aid options and program details.
  • Processed federal financial aid verification guidelines.
  • Provided financial aid counseling to enrolled and prospective students.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Represented financial aid office at group meetings with high school students and parents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Cashier Specialist

Walmart
09.2018 - 06.2019
  • Answered questions about store policies and addressed customer concerns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.


Education

MBA - Health Care Administration

Louisiana State University Shreveport
Shreveport, LA
05-2026

Bachelor of Science - Health Science(Physical Therapy) Minor: Psychology

University of West Alabama
05.2023

Skills

  • Strategic sales knowledge
  • Creative problem solving
  • Procedure enforcement
  • Payment Processing
  • Guest Services
  • Store Merchandising
  • Product Knowledge
  • Call center experience
  • Email etiquette
  • Assertiveness
  • Live chat support
  • Team leadership

Timeline

Personal Trainer

Club4Fitness
10.2023 - 05.2024

Customer Service (Provider Representative)

Blue Cross Blue Shield of Alabama
08.2023 - Current

Financial Aid Office

University Of West Alabama
08.2019 - 05.2023

Cashier Specialist

Walmart
09.2018 - 06.2019

Bachelor of Science - Health Science(Physical Therapy) Minor: Psychology

University of West Alabama

MBA - Health Care Administration

Louisiana State University Shreveport

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Henry Bowers