Summary
Overview
Work History
Education
Skills
Headline
Timeline
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Henry Bowie Jr.

Glen Burnie,MD

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

9
9
years of professional experience

Work History

Business Development Specialist

Sheehy Business Development Center
09.2021 - Current
  • Responds to customer’s inquiries, complaints and as necessary deescalates tensions with disgruntled and/or dissatisfied customers in order to maintain consistent customer satisfaction and to ensure issues are responded to as quickly as possible
  • Proactively reaches out to customers to ensure satisfaction with service and makes suggestions for follow-up appointments based on service needs
  • Averages 30+ appointments per day and surpasses the required daily quota
  • Won a total of 6 daily MVP awards
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Various Contracts

Robert Half
12.2018 - 08.2021
  • Oversight of financial and accounting transactions for a talent solutions firm
  • Reviewed vendor’s invoices to ensure accuracy, proper supporting documentation, and facilitated approval process
  • Responded to vendor inquiries, complaints, and deescalated and successfully resolved issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Driver

Uber
02.2017 - 12.2018
  • Driver for a top rideshare company
  • Transported passengers to selected locations using GPS
  • Provided prompt efficient and courteous service to every rider
  • Received over 1500 5-star rides and 100 compliments.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Sales Representative

Bisco Industries
06.2016 - 01.2017
  • Sales professional for distributor of electronic components and fasteners
  • Oversaw management of accounts, provided quotes, and input orders into Anita system
  • Successfully facilitated sales calls
  • Achieved the completion of a $1200.00 sale.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Education

Anne Arundel Community College
Arnold, MD

Skills

  • Inventory Management
  • Account Management
  • Strategic Planning
  • Inside Sales Management
  • Operations
  • Business Development
  • Multi Unit Management
  • Sales Strategy
  • Key Account Management
  • Multitasking

Headline

To be a district manager for a growing, fast-paced, well diversified, high profile organization that highly values the customer experience, training and development of the team, and actively identifying new ways to drive sales to achieve above target results.

Timeline

Business Development Specialist

Sheehy Business Development Center
09.2021 - Current

Various Contracts

Robert Half
12.2018 - 08.2021

Driver

Uber
02.2017 - 12.2018

Sales Representative

Bisco Industries
06.2016 - 01.2017

Anne Arundel Community College

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Henry Bowie Jr.