Summary
Overview
Work History
Education
Skills
Timeline
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HENRY BROCKS

Orange Park

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic, and great leadership skills. A meticulous and resourceful leader with proven success leading productive teams, controlling budgets, managing costs, and managing performances.

Overview

14
14
years of professional experience

Work History

Director of Operations

VENUS FASHION
12.2023 - Current
  • Directs day-to-day operations of a cross-functional team. monitoring P&L and service levels
  • Provides leadership, supports and motivates the operations team and direct reports with overall responsibility of entire distribution team while retaining and attracting high-caliber staff
  • Negotiating with vendors to reduce overall annal costs
  • Managing B2B and 3PL outbound shipments
  • Finalized performance standards for all areas in Fulfillment Center
  • Driving technology and innovation throughout the Fulfillment Center
  • Working in highly matrixed organization and collaborating with other departments supporting business requirements and operational needs
  • Daily focus on safety on a daily basis with hourly FTEs as well as direct reports
  • Interacting with the Executive leadership team to provide beneficial feedback
  • Employs key metrics and active management approach to ensure productivity and quality are both met

Fulfillment Manager

VENUS FASHION
02.2018 - 12.2023
  • Managed staff of team members and ensured that customers' needs were emet through productivity and quality standards
  • Lead, trained, coached, developed, and interviewed team members to ensured talents and skill sets are maximized to meet the needs of the business
  • Responsible for identifying staffing needs and implementing action plans to maintained necessary levels
  • Monitored the accuracy and content of performance appraisals, quarterly performance feedback date, attendance records and all other documentation relating to employee records
  • Motivated, encouraged and provided feedback to supervisory staff in an effort to promote positive and cooperative behavior
  • Effectively communicated with operations staff and other external partners
  • Built partnerships and worked collaboratively with others to meet shared objectives
  • Built strong customer relationships and delivered customer-centric solutions
  • Developed people to meet both their career goals and the organization's goals
  • Planned and prioritized work to meet commitments aligned with organizational goals.

Returns Manager

VENUS FASHION
01.2017 - 02.2018
  • Provided leadership, guidance, and direction to employees within the department
  • Ensured compliance with established procedures and maintained efficiency
  • Improved departments reporting as well as overall throughput numbers
  • Implemented audit process to improve quality
  • Motivated team members and provided a positive culture
  • Coached team members/leaders and provided feedback consistently
  • Ensured department was staffed properly based on forecast
  • Exceeded Service Level Agreements
  • Reviewed Budgets and managed overall costs.

Fulfillment Supervisor

VENUS FASHION
06.2015 - 01.2017
  • Staffed, trained, evaluated, and developed team members
  • Ensured that all team members adhered to company policies and procedures
  • Established and maintained positive relationships throughout the organization
  • Served as liaison between Distribution and Marketing
  • Managed team members cost codes, annual reviews, PTO, etc
  • Shipped 10,000 orders for a total of 30,000 units daily
  • Improved departments overall performance by 30%.

Inventory Manager

FANTATICS INC.
08.2010 - 06.2015
  • Managed inventory control of blank garments, components, and supplies
  • Communicated effectively with internal and external departments
  • Executed customer contract, Service Level Agreements (SLAs), and Fanatics operational requirements (including production UPH and CPU) through the timely and efficient receipt and picking of high-quality products and service
  • Ensured compliance to the procedures outlined in the inbound and outbound SOPs
  • Delivered a safe, secure, clean and fair work environment for associates
  • Including compliance with audits, accident / injury rate, recognition, committee activity
  • Provided team member performance reviews, development and/or succession planning as appropriate
  • Ensured company policies were communicated, applied and enforced (i.e
  • Operational, safety, regulatory and administrative) Ensured effective seasonal associate onboarding - training and performance evaluation within budget for the facility operation
  • Provided input to quarterly financial reforecasting process.

Education

Associate of Arts - Sociology

ST. JOHNS RIVER STATE COLLEGE
Orange Park, FL
01.2000

Skills

  • Collaboration
  • Continual Improvement Process
  • Customer Service
  • Communication Skills
  • Compliance
  • Strategic Planning
  • Supply Chain
  • Managing P&L
  • KPI Tracking
  • Collaboration
  • Sustainability
  • Inventory Management
  • Customer Service
  • Vendor Management
  • Organizational Skills
  • Employee Engagement
  • Operations Excellence
  • Interpersonal Skills
  • Succession Planning
  • Diversity and Inclusion

Timeline

Director of Operations

VENUS FASHION
12.2023 - Current

Fulfillment Manager

VENUS FASHION
02.2018 - 12.2023

Returns Manager

VENUS FASHION
01.2017 - 02.2018

Fulfillment Supervisor

VENUS FASHION
06.2015 - 01.2017

Inventory Manager

FANTATICS INC.
08.2010 - 06.2015

Associate of Arts - Sociology

ST. JOHNS RIVER STATE COLLEGE

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