Henry Broncano
Hasbrouck Heights,NJ
Summary
Highly motivated and detail-oriented Computer Information Systems graduate with a strong foundation in technology support and leadership. Former U.S. Army Supervisor with proven expertise in security operations and team management. Skilled in troubleshooting and resolving technical issues across Dell laptops, Surface tablets, and iPhone devices. Successfully implemented and managed automated support systems (OTRS) to enhance operational efficiency and streamline workflows. Adaptable and resilient, with a demonstrated ability to excel under pressure and tackle complex challenges with confidence and precision.
Overview
15
15
years of professional experience
Work History
IT Specialist
Technogym
11.2017 - Current
- Spearhead equipment setup and distribution for new hires
- Oversee the maintenance of the active directory system and resolve internal laptop repairs
- Address application and browser-related errors for users
- Conduct equipment audits and manage the asset tracking system
- Collaborate on new store openings, designing networks and server cabinets
- Deploy security camera networks
Service Contract Sales Manager
Technogym
11.2017 - Current
- Train sales teams on service warranty offerings
- Develop self-help guides to streamline support agent workflows
- Manage high-profile client accounts and generate service contract invoices
- Strategize and implement improvements, driving significant growth in service contract sales
Technical Support Specialist
Technogym
11.2017 - Current
- Configure and manage customer accounts, offering exceptional phone and remote support
- Provide hardware and software assistance across the Technogym product line
- Train and mentor Tier 1 support teams
- Log queries, problems, and requests into a centralized support database
- Develop and refine self-help resources for users and installers
Technical Support Security Specialist
Flir
10.2016 - 09.2017
- Delivered expert support for Windows Server 2008 and 2012, including installation, troubleshooting, and management
- Configured and maintained switches and routing systems
- Provided phone, remote, and email support for installers and end users
- Designed and maintained network connections for security camera systems
- Authored comprehensive self-help documentation, reducing support call volume
- Processed RMA requests for defective hardware
Receiving Specialist
Bed Bath & Beyond
01.2013 - 11.2014
- Managed inventory using advanced electronic systems and software
- Streamlined paperwork and data entry processes, ensuring inventory accuracy
- Processed, organized, and stored inventory efficiently
Supervisor
U.S. Army
01.2010 - 10.2013
- Supervised and evaluated six soldiers, fostering morale and productivity in high-pressure environments
- Oversaw maintenance of vehicles and provided training on electronic repairs for weapon systems
- Maintained high-quality equipment for both indoor and outdoor training exercises
- Directed complex security operations, ensuring the safety of sensitive equipment valued in the millions
- Enforced safety protocols during combat training missions with a record of zero losses over three years
- Delivered tactical and equipment training to a class of 15 soldiers
- Facilitated effective communication across diverse teams, enhancing coordination and mission success
Education
Bachelor of Science - Computer Information Systems, Computer Forensics
DeVry University
Paramus, NJSkills
- Windows Server
- Unix
- Linux
- Active Directory
- TCP/IP
- DNS
- DHCP
- CCTV
- Alarms
- Access Control
- SQL
- Networking configurations
Languages
Spanish
Professional Working
Timeline
IT Specialist
Technogym
11.2017 - Current
Service Contract Sales Manager
Technogym
11.2017 - Current
Technical Support Specialist
Technogym
11.2017 - Current
Technical Support Security Specialist
Flir
10.2016 - 09.2017
Receiving Specialist
Bed Bath & Beyond
01.2013 - 11.2014
Supervisor
U.S. Army
01.2010 - 10.2013
Bachelor of Science - Computer Information Systems, Computer Forensics
DeVry University
Similar Profiles
RAE'VEN HENRYRAE'VEN HENRY
Remote Technical Support Representative at TechnogymRemote Technical Support Representative at Technogym
Karine DomiquinKarine Domiquin
Format Sales Specialist at TECHNOGYMFormat Sales Specialist at TECHNOGYM
Jarrod RouanzoinJarrod Rouanzoin
Sales Account Manager at TechnoGymSales Account Manager at TechnoGym