Henry Cardona
North Hills,CA
Summary
Skilled manager of Service Workers with background in overseeing and directing daily operations. Possess strong leadership abilities, effective communication skills, and adept at conflict resolution to enhance team productivity and customer satisfaction. Have successfully implemented operational improvements leading to increased efficiency and reduced costs, while keeping customer satisfaction prioritized. Committed to fostering positive work environment and delivering high-quality service standards. Learning and maximizing abilities to effectively deliver quality work.
Overview
12
12
years of professional experience
Work History
Valet Manager
Black Exclusive
Los Angeles, CA
08.2020 - Current
- Conducted regular inspections of parking lot for safety hazards and took care of any issues immediately.
- Provided leadership by setting an example with professional attitude and work ethic.
- Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
- Oversaw cash management processes such as ticketing system validation, reconciliation of revenue.
- Created and managed weekly schedules for staff members.
Call Representative
Loan Mart
Van Nuys, CA
11.2014 - 07.2020
- Answered incoming calls and responded to customer inquiries in a professional manner, while maintaining strong call control and quickly worked to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Developed effective working relationships with team members across multiple departments.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Cashier
El Pollo Loco
Panorama City, CA
08.2012 - 08.2013
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CA06-2013
GED -
Los Angeles Pierce College
Woodland Hills, CAGED -
Los Angeles Valley College
Van Nuys, CASkills
- Tasks delegation
- Adaptability and Flexibility
- Relationship Building, team leadership
- Professional Demeanor
- Vendor negotiation
- Goal Setting
- Self Motivation
- Professionalism
- Staff Training
- Timely Service Delivery
- Bilingual
- Strong verbal communication
Timeline
Valet Manager
Black Exclusive
08.2020 - Current
Call Representative
Loan Mart
11.2014 - 07.2020
Cashier
El Pollo Loco
08.2012 - 08.2013
High School Diploma -
Van Nuys High School
GED -
Los Angeles Pierce College
GED -
Los Angeles Valley College
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