Organized Paramedic bringing a proven history of providing excellent patient care through expert medical knowledge and strong patient rapport. Thorough and knowledgeable with a focus on creating a safe and trusting care environment. Adaptable Paramedic with great delegation skills and critical thinking abilities. Proven leadership illustrated over Nine years of excellent emergency medical performance. Dedicated to fast-paced and compassionate care.
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Senior Sales Consultant
Traumasoft
Portage, MI
07.2021 - Current
Cultivated and developed customer relationships to enable sustained revenue growth.
Established and maintained good public relations and networking within community to develop business.
Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
Acquired new business and drove revenue streams by providing cutting-edge services to clients.
Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Maintained updated knowledge of changing industry, standards and trends related to accounts.
Sought out key decision-makers and tailored solutions to address business challenges.
Utilized job-related software to input customer order details into system, accept payments and update accounts.
Tracked sales and customer information and produced reports for upper management.
Contacted customers about account or information issues, promptly alerting clients of changes.
Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
Prepared sales presentations or proposals to explain product specifications or applications.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Perform on premise demonstrations, including integrating myself into operations at any level to show benefit of software integration.
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Developed actionable improvements for existing processes and presented to management.
Input data into CRM system to manage existing portfolios and potential leads.
Acted as main point of contact in matters relating to client concerns and needs.
Utilized previous and current EMS experience to gain employee "buy in" to help facilitate culture of change
Followed up with key account business partners to maximize account potential and generate project leads.
Developed and implemented sales strategies to increase customer satisfaction.
Conducted market research to identify potential customers and competitive pricing.
Provided technical advice and support to customers on products and services offered.
Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
Built relationships with key clients through regular meetings and follow-up calls.
Developed strong product knowledge to better advise customers about solutions for their needs.
Created monthly reports summarizing sales performance metrics such as revenue, volume, margin.
Engaged in cross-functional collaboration with marketing teams to develop promotional materials for campaigns.
Organized trade shows and conferences to promote company's offerings and services.
Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
Identified new business opportunities by analyzing market trends and competitors' activities.
Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
Analyzed data sets to uncover areas of improvement in the sales process or customer experience.
Initiated contact with prospective customers via cold calling techniques or other means of outreach.
Researched industry trends, competition landscape, pricing strategies to inform decisions related to sales initiatives.
Negotiated contracts with vendors for discounts on bulk orders or special terms and conditions.
Performed periodic reviews of existing accounts to ensure that customer needs are being met effectively.
Paramedic
East Baton Rouge EMS
Baton Rouge, LA
02.2021 - 07.2022
Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
Remained level-headed and proactive during emergency situations.
Demonstrated dedication to providing quality care through continued training and education.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Administered CPR and other life-saving techniques on patients in cardiac arrest.
Treated patients suffering from heart attacks, strokes, and motor vehicle accident injuries.
Assessed emergency situations and prioritized medical care for patients.
Responded quickly to medical emergencies to promote best possible health outcomes.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Evaluated patients' medical status and monitored vital signs during transit.
Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
Monitored patients from scene to hospital transfer while conducting in-transit care.
Performed standard testing and administered medication to manage care in field and in transit.
Explained each step of treatment to conscious patients to reduce fear and invoke calm.
Transported patients from accident scenes to hospitals in emergency vehicles.
Obtained details regarding patient by questioning family members and bystanders.
Documented care provided to patients into reports for submission to supervisor.
Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
Participate in development of new Guidelines to be Implemented within EMS system based on best practice medicine.
Paramedic-Field Training Officer
City Of New Orleans EMS
New Orleans, Louisiana
10.2018 - 07.2021
Assessed situation severity of emergent medical incidents and provided care accordingly
Assessed patient condition through physical and verbal exams and by collecting information from others at scene
Maintained levelheadedness and efficiency in stressful and high acuity situations
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
Operated emergency vehicles to transport critical patients
Worked en-route to hospital to prepare patients for arrival or surgery and control wounds
Monitored patient status during ambulance transport and transfer
Conducted equipment and vehicle checks to maintain continuous and safe operation
Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy
Demonstrated strong commitment to quality care through continuous training and development
Executed well-informed critical decision making in high-pressure situations
Evaluated patient vital signs and status to determine care needs
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Stayed in constant communication with patients to continuously maintain care and comfort during transportation
Communicated with lucid patients to gather incident and medical history information
Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations
Administered tests and medication to stabilize patients in field or in transit
Documented care provided to patients into reports for submission to supervisor.
Explained each step of treatment to conscious patients to reduce fear and invoke calm.
Performed standard testing and administered medication to manage care in field and in transit.
Evaluated patients' medical status and monitored vital signs during transit.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Administered CPR and other life-saving techniques on patients in cardiac arrest.
Treated patients suffering from heart attacks, strokes, and motor vehicle accident injuries.
Remained level-headed and proactive during emergency situations.
Paramedic, Stone County Hospital And Clinic
Wiggins, MS
05.2017 - 08.2019
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
Stayed in constant communication with patients to continuously maintain care and comfort during transportation
Used ESO to collect data on triaging, medications and patient conditions
Provided rescue and emergency medical assistance for fire victims
Assessed situation severity of emergent medical incidents and provided care accordingly
Worked en-route to hospital to prepare patients for arrival or surgery and control wounds
Executed well-informed critical decision making in high-pressure situations
Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy
Assessed patient condition through physical and verbal exams and by collecting information from others at scene
Operated emergency vehicles to transport critical patients
Administered tests and medication to stabilize patients in field or in transit
Conducted equipment and vehicle checks to maintain continuous and safe operation
Evaluated patient vital signs and status to determine care needs
Demonstrated strong commitment to quality care through continuous training and development
Monitored patient status during ambulance transport and transfer
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations
Communicated with lucid patients to gather incident and medical history information
Worked in Super Rural Environment, Transports averaging from 30-40 minutes to hospitals with services needed for patients
Paramedic, South Central Regional Medical Center
Laurel, MS
03.2017 - 10.2018
Demonstrated strong commitment to quality care through continuous training and development
Monitored patient status during ambulance transport and transfer
Operated emergency vehicles to transport critical patients
Assessed patient condition through physical and verbal exams and by collecting information from others at scene
Used Zoll EPCR to collect data on triaging, medications and patient conditions
Communicated with lucid patients to gather incident and medical history information
Executed well-informed critical decision making in high-pressure situations
Conducted equipment and vehicle checks to maintain continuous and safe operation
Administered tests and medication to stabilize patients in field or in transit
Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy
Evaluated patient vital signs and status to determine care needs
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
Assessed situation severity of emergent medical incidents and provided care accordingly
Stayed in constant communication with patients to continuously maintain care and comfort during transportation
Worked en-route to hospital to prepare patients for arrival or surgery and control wounds
Firefighter, City Of Wiggins
Wiggins, MS
02.2018 - 09.2018
Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks
Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
Effectively supported fire suppression by setting up and maintaining water supply lines
Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools
Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations
Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire
Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation
Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public
Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons
Accurately completed written and verbal reports on patient care to hospital emergency departments
Educated public and community members on fire safety and prevention methods to provide life-saving techniques
Preserved order and discipline among subordinates and gave assignments and instructions
Assisted in salvage operations and post fire operations
Notified fire dispatchers to detail any difficulties encountered, request additional firefighters and obtain emergency supplies
Provided rescue and emergency medical assistance for fire victims
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
Worked en-route to hospital to prepare patients for arrival or surgery and control wounds
Evaluated patient vital signs and status to determine care needs
Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy
Operations Supervisor
Pafford EMS
Brandon, MS
03.2016 - 10.2016
Administered tests and medication to stabilize patients in field or in transit
Monitored patient status during ambulance transport and transfer
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Demonstrated strong commitment to quality care through continuous training and development
Executed well-informed critical decision making in high-pressure situations
Communicated with lucid patients to gather incident and medical history information
Operated emergency vehicles to transport critical patients
Evaluated patient vital signs and status to determine care needs
Assessed situation severity of emergent medical incidents and provided care accordingly
Conducted equipment and vehicle checks to maintain continuous and safe operation
Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan
Communicated goals, plans and progress to parents or guardians
Improved delivery of patient care through reviewing and implementing improvements to clinical approaches
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
Developed system of staff communication, enabling quicker implementation of treatment plans and improved comprehensive patient care
Certified that equipment and supplies were properly maintained for quality patient care and safety
Coordinated review, revision and creation of operational policies within ER Department
Established and maintained systems that safely met residents' needs
Educated staff on state and federal statutes, rules and regulations governing home care services
Provided educational support services to students with emotional, intellectual and physical disabilities
Partnered with team of registered nurses to achieve overall well-being of all patients
Administered job knowledge assessments and competency testing for certification-level training
Established standards for selection, promotion and termination of staff
Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for all nursing programs
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
Led clinical team in delivering care services that promoted optimal resident health
Transported patients to and from different departments
Assigned employee areas, scheduled staff breaks and authorized overtime
Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
Supervised students when administering medications to ensure patient safety
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints
Implemented necessary changes based on evaluation of staffing requirements and floor assignments
Introduced, negotiated and implemented new projects to expand scope of engagement
Treated patients with strokes, head traumas, comas, and intracranial hematomas
Ensured safety and well-being of patients
Director of EMS
Covington County Hospital
Collins, MS
07.2015 - 03.2016
Oversaw team wellness, including morale, continuing education, and team recruitment
Served as team leader in examining ambulance and equipment to ensure safety and readiness for calls
Utilized knowledge of area medical facilities to choose appropriate hospital destination for patients
Developed strategy during ambulance transport and prepared equipment and supplies to be readily available
Communicated call priority to driver to ensure safe and timely arrival to scene
Delegated tasks and maintained structure at scene to ensure appropriate care and resources for all patients
Communicated with lucid patients to gather incident and medical history information
Conducted equipment and vehicle checks to maintain continuous and safe operation
Operated emergency vehicles to transport critical patients
Demonstrated strong commitment to quality care through continuous training and development
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Administered tests and medication to stabilize patients in field or in transit
Monitored patient status during ambulance transport and transfer
Assessed situation severity of emergent medical incidents and provided care accordingly
Executed well-informed critical decision making in high-pressure situations
Evaluated patient vital signs and status to determine care needs
Participated in facility surveys and inspections made by authorized governmental agencies
Established standards for selection, promotion and termination of staff
Partnered with team of registered nurses to achieve overall well-being of all patients
Reviewed documentation for compliance with requirements and accuracy of information
Oversaw and managed 30 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism
Recruited, hired, trained and coached on average of 12 new employees per year
Introduced, negotiated and implemented new projects to expand scope of engagement
Responsible for primary care, case management, and medication management
Routinely collaborated with department managers to correct problems and improve services
Supervised students when administering medications to ensure patient safety
Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy
Oversaw financial operations, producing invoices, processing payments and preparing deposits
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care
Interviewed patients to obtain medical information, weight and height measurements and vital signs
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints
Continually maintained and improved company's reputation and positive image in markets served
Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
Treated patients with strokes, head traumas, comas, and intracranial hematomas
Ensured safety and well-being of patients
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for all nursing programs
Managed team of medical support personnel
Certified that equipment and supplies were properly maintained for quality patient care and safety
Transported patients to and from different departments
Field Supervisor
ASAP EMS
Lucedale, MS
04.2014 - 07.2015
Kept teams on task and completing milestones on time
Planned and scheduled field activities according to set timelines and order of operations
Evaluated performance and progress, and made proactive adjustments
Developed system of staff communication, enabling quicker implementation of treatment plans and improved comprehensive patient care
Evaluated patients suffering from asthma, appendicitis and hernias
Continually maintained and improved company's reputation and positive image in markets served
Evaluated patient vital signs and status to determine care needs
Monitored patient status during ambulance transport and transfer
Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
Communicated call priority to driver to ensure safe and timely arrival to scene
Interviewed patients to obtain medical information, weight and height measurements and vital signs
Executed well-informed critical decision making in high-pressure situations
Strategically planned methods to achieve operational goals and targets
Treated patients with strokes, head traumas, comas, and intracranial hematomas
Routinely collaborated with department managers to correct problems and improve services
Administered tests and medication to stabilize patients in field or in transit
Accurately recorded and reported test results according to established procedures
Developed strategy during ambulance transport and prepared equipment and supplies to be readily available
Improved delivery of patient care through reviewing and implementing improvements to clinical approaches
Oversaw team wellness, including morale, continuing education, and team recruitment
Operated emergency vehicles to transport critical patients
Conducted equipment and vehicle checks to maintain continuous and safe operation
Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
Closely collaborated with management team to make necessary improvements and satisfy resident needs
Ensured safety and well-being of patients
Delegated tasks and maintained structure at scene to ensure appropriate care and resources for all patients
Reviewed documentation for compliance with requirements and accuracy of information
Supervised students when administering medications to ensure patient safety
Established standards for selection, promotion and termination of staff
Managed team of medical support personnel
Utilized knowledge of area medical facilities to choose appropriate hospital destination for patients
Transported patients to and from different departments
Served as team leader in examining ambulance and equipment to ensure safety and readiness for calls
Paramedic, ASAP EMS
Lucedale, MS
03.2013 - 04.2014
Communicated with lucid patients to gather incident and medical history information
Demonstrated strong commitment to quality care through continuous training and development
Conducted equipment and vehicle checks to maintain continuous and safe operation
Stayed in constant communication with patients to continuously maintain care and comfort during transportation
Executed well-informed critical decision making in high-pressure situations
Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Worked en-route to hospital to prepare patients for arrival or surgery and control wounds
Evaluated patient vital signs and status to determine care needs
Monitored patient status during ambulance transport and transfer
Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy
Assessed patient condition through physical and verbal exams and by collecting information from others at scene
Operated emergency vehicles to transport critical patients
Assessed situation severity of emergent medical incidents and provided care accordingly
Administered tests and medication to stabilize patients in field or in transit
Emergency Medical Technician
ASAP EMS
Heidelberg, MS
06.2012 - 03.2013
Demonstrated strong commitment to quality care through continuous training and development
Administered tests and medication to stabilize patients in field or in transit
Operated emergency vehicles to transport critical patients
Communicated with lucid patients to gather incident and medical history information
Executed well-informed critical decision making in high-pressure situations
Conducted equipment and vehicle checks to maintain continuous and safe operation
Assessed situation severity of emergent medical incidents and provided care accordingly
Evaluated patient vital signs and status to determine care needs
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once
Communicated with patients about pain, comfort and needs during transportation and preliminary medical care
Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies
Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival
Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes
Emergency Medical Technician
Stone County Hospital And Clinic
Wiggins, MS
06.2010 - 06.2012
Provided prehospital emergency medical care, such as hemorrhage control, bandaging, immobilization and hypoperfusion
Securely transferred patients from emergency site using stretchers, continuing emergency care while en route to medical facility
Administered cardiopulmonary resuscitation, including use of automated external defibrillators
Reported both verbally and in writing observations and medical care administered to patient on scene and in transit
Calmly managed medical complaints of patients, including altered mental status, respiratory distress, allergic reaction, seizures and psychological crises
Administered on-the-spot physical assessments to determine nature and extent of injury or illness and effectively prioritize required emergency care
Drove ambulance to location specified by dispatchers, determining most expeditious route based on traffic and weather conditions
Assisted patients with administration of prescribed medications, including sublingual nitroglycerin, epinephrine auto-injectors and hand-held aerosol inhalers
Assessed emergency scenes to identify any ongoing safety risks, mechanism of injury or nature of illness and total number of patients
Evaluated patient vital signs and status to determine care needs
Executed well-informed critical decision making in high-pressure situations
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Monitored patient status during ambulance transport and transfer
Operated emergency vehicles to transport critical patients
Assessed situation severity of emergent medical incidents and provided care accordingly
Conducted equipment and vehicle checks to maintain continuous and safe operation
Demonstrated strong commitment to quality care through continuous training and development
Acted as First Responder in emergency situations, applying CPR and First Aid training