Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henry Catalan

Hayward,CA

Summary

Adept at spearheading projects to enhance customer satisfaction and streamline operations, my tenure at Best Buy showcased my ability to mentor teams, reduce installation errors by implementing quality controls, and foster client relationships. Skilled in system installations and project management, I excel in mechanical aptitude and leadership, driving efficiency and excellence. Careful Installer with 7 years of experience . Expert in installations and carpentry tool use with proven history of success with customer satisfaction rates. Known for working quickly with great integrity and reliability.

Overview

18
18
years of professional experience

Work History

Custom Lead Installer

Best Buy
12.2014 - Current
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
  • Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
  • Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
  • Enhanced team collaboration with effective communication of project goals and requirements.
  • Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
  • Actively participated in weekly meetings with management to discuss progress on current projects as well as potential future opportunities.
  • Developed customized installation plans to cater to individual client needs and preferences.
  • Calculated materials and time needed for each job.

Supervisor

Home Depot
02.2007 - 12.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Education

High School Diploma -

Sequoia High School
Redwood City, CA
06.2006

Skills

  • Power Tools Operation
  • Mechanical Aptitude
  • System installations
  • Task Delegation
  • Equipment Calibration
  • Electrical Installation
  • Customer Service
  • Attention to Detail
  • Quality Checks
  • Inventory Accountability
  • Time Management
  • System repairs
  • Equipment Operation
  • Installation updates
  • Troubleshooting and testing
  • Project Management

Timeline

Custom Lead Installer

Best Buy
12.2014 - Current

Supervisor

Home Depot
02.2007 - 12.2015

High School Diploma -

Sequoia High School

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Henry Catalan