Summary
Overview
Work History
Education
Skills
Websites
Certification
Broker Experience - Summary
Career Highlights And Achievements
Management Training - Summary
Attributes
References
Languages
Accomplishments
Affiliations
References
Timeline
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Henry Chacon, LUTCF

Queen Creek,Arizona

Summary

Currently I am the Small Group Sales Regional Director for Guardian’s West Region, since May of 2014. My team markets the sale of ancillary and worksite products to group health brokers and their clients. I have a background focusing solely on the compliant sale, implementation, and administration of group insurance products. My primary responsibilities include ancillary and worksite product development. Sales consultant and broker recruitment, training, and development sales consultants.

Finally, I'm a Regional Sales Director with an entrepreneurial spirit, skilled in customer relationship management, budgeting and forecasting. Gifted in clearly communicating strategic sales visions and effectively coaching team members for success and achievement of personal and company market goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Small Group Regional Sales Director

Guardian Life
Phoenix, AZ
05.2014 - Current
  • Developed and implemented strategic sales plans to increase market share in the region.
  • Conducted regular meetings with regional sales team to review performance and provide guidance.
  • Provided timely feedback on customer inquiries and complaints.
  • Trained, coached and mentored members of the regional sales team to ensure goals were met.
  • Analyzed market trends and competitor activities to develop strategies for success.
  • Established relationships with key customers to build loyalty and grow revenue streams.
  • Created detailed reports outlining progress towards monthly, quarterly and annual targets.
  • Coordinated with marketing teams to design promotional campaigns that increased brand awareness in the region.
  • Monitored customer service levels provided by regional staff to ensure high standards were maintained.
  • Implemented initiatives designed to improve efficiency within the regional sales department.
  • Managed budgets effectively while ensuring all expenses stayed within allocated limits.
  • Collaborated closely with other department heads such as UW, Rating, and Onboarding to negotiate and opportunities for efficiency to the market place.
  • Sought out ways to streamline existing processes in order increase productivity of regional staff.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Assisted sales personnel in sales techniques and recommended improvements.
  • Designed and led strategies to meet and exceed Region sales goals YOY.
  • Coordinated full sales operations within assigned region and managed sales consultants.
  • Built relationships with customers and industry professionals to establish long-term business growth.
  • Developed and promoted weekly, monthly and quarterly sales objectives.
  • Developed and recommended product positioning, packaging and pricing strategies to produce highest possible long-term market share.
  • Collaborated with marketing department personnel to optimize strategic initiatives.
  • Facilitated and delivered presentations for account-specific meetings and conference calls.
  • Drafted detailed and accurate sales reports for distribution to management.
  • Hired and motivated high-performing sales team achieving over $43 million in new sales per year.

Managing General Agent

Colonial Life
Tucson, AZ
04.2002 - 05.2014
  • Conducted market research to identify potential customers and develop strategies for marketing services.
  • Provided training, guidance, and mentoring to new and existing sales consultants.
  • Negotiated contracts with clients and vendors.
  • Worked with enrollment firms to communicate and enroll individual and group benefits.
  • Managed customer accounts by providing support and resolving issues in a timely manner.
  • Developed relationships with key stakeholders such as brokers, insurance companies.
  • Monitored performance metrics such as sales targets, customer retention rates.
  • Prepared presentations on products and services for internal staff as well as external customers.
  • Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Leveraged software to create or format proposals, presentations and correspondence.

Broker Partner

Q and A Financial Group
Tucson, AZ
08.2006 - 05.2014
  • Developed long-term relationships with customers by providing personalized service and advice.
  • Sale of Group Health, Life, Disability and Medicare Supplement Plans.
  • Fixed index annuity sales and LTC programs.
  • Monitored client portfolios to identify areas of improvement or risk reduction strategies.
  • Collaborated closely with sales team members to develop marketing materials that accurately reflect company policies and procedures.
  • Responded promptly to customer inquiries regarding account activity or transactions.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Delivered presentations and information during scheduled weekly meetings to educate sales team.

Sales Manager

American National Life Insurance
03.1992 - 01.2001
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Education

High School Diploma -

Cholla High School
Tucson, AZ
06-1987

Skills

  • Contract Negotiations
  • Sales Training
  • Revenue Growth
  • Key Account Management
  • Staff Development
  • Customer Relationship Management
  • Staff Training
  • Operations Management
  • High-Growth Strategies
  • Competitive Analysis
  • Goal Setting
  • Strategic Planning
  • Sales Target Setting
  • Territory Management
  • Forecasting Skills
  • Sales Presentations
  • Sales Leadership and Training
  • Sales Team Training
  • Pipeline Development
  • Sales Reporting
  • Deal Closing
  • Sales Coaching
  • Cold-Calling
  • Trade Show Representation
  • Sales Strategy Development
  • Sales Pipeline Management

Certification

  • Life and Health License, 1992, Active
  • Property and Casualty, 1999, Active
  • LUTCF Insurance Designation, March 1996, Active
  • JEDI Master Certification, 2023

Broker Experience - Summary

Negotiate/shop for the best benefit strategies for Medical, Dental, Vision, Short- and long-term Disability, Life Insurance, Long Term Care, and Worksite products. Expertise in small to large national multi-state employer groups. Public sector sales Medicare sales Sales consultant of Annuities and retirement investment vehicles. Conduct open enrollment meetings and enrollment technology strategies. Work with external enrollment technology partners, such as EASE, Employee Navigator, Bernie Portal and Selerix etc.

Career Highlights And Achievements

  • Guardian Life –2019, 2021, and 2022 National Award for Small Group Sales Office of the year.
  • Colonial Life – Top Premier & Large Office of the year consecutively: 2003 to 2008
  • Leaders Conference qualification 2004 to 2007
  • National Award for Large Office of the Year 2008
  • Presidents Club 2008 to 2012
  • American National Insurance 1992 Rookie Agent of the Year Promoted to Sales Manager Oct. 1992 Leaders Conference Qualification,1993 and 1994 National Award for Sales Team of the Year. 1997 and 1998. Presidents Club 1995, 1996,1997,1998,1999.

Management Training - Summary

Management of sales associates, assignment of sales territories, setting goals and drive desired sales activities. Educating and ensuring compliance of company policies and procedures. Conduct training classes for sales consultants on product, technology, positioning, and prospecting for new and existing broker relationships. Conduct sales team prospecting broker blitz events. (Go for No training strategy) Strong recruiting, hiring, and coaching. Subject matter expert for various enrollment process’s, rating and product committees. Responsible for 12 multi territory sales associates and teams. Measure and monitor sales consultants to achieve defined goals and objectives. Assist sales teams in developing efficiency and effectiveness with various internal and external teams. Provide in the field training and sales skills to enhance professional competence and capabilities of team members. Conflict dispute resolution.

Attributes

Successful business professional who can work independently with an entrepreneur attitude. Goal oriented with a strong competitive drive. Resolute self-starter and successful motivator. Successful development of sales consultants and leadership development. Ability to learn quickly, work in a team environment, and direct the work of others.

References

Provided upon request.

Languages

Spanish
Professional

Accomplishments

  • Guardian Small Group Sales Office of the Year: 2019, 2020, 2022, and 2023.
  • Colonial Life: Premier Office of the Year 2007
  • Colonial Life: Larger Office of the Year 2006, 2005, and 2004.
  • Colonial Life: Medium Office of the Year: 2003
  • Colonial Life Presidents Club Qualification: 2008 -2012
  • American National: 1993 Rookie Agent of the Year
  • American National: Leaders Conference Qualification 1993 and 1994.
  • American National: Sales Team of the Year National Award. 1997 and 1998
  • Presidents Club Qualification: 1995, 1996, 1997, 1998, and 1999.

Affiliations

  • Volunteer at St. Vincent De Paul Food Bank
  • Enjoy playing golf.
  • Traveling with family
  • Off Reading and Hiking.
  • Spending time with family and grandchildren

References

References available upon request.

Timeline

Small Group Regional Sales Director

Guardian Life
05.2014 - Current

Broker Partner

Q and A Financial Group
08.2006 - 05.2014

Managing General Agent

Colonial Life
04.2002 - 05.2014

Sales Manager

American National Life Insurance
03.1992 - 01.2001

High School Diploma -

Cholla High School
Henry Chacon, LUTCF