Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

HENRY CHAVEZ

Clermont

Summary

Dynamic leader known for effective communication and strong problem-solving skills. Experienced in managing projects and addressing customer concerns, committed to delivering exceptional service and driving team success. Detail-oriented professional with extensive experience in project management and public relations. Adept at critical thinking and team collaboration, contributing to successful project outcomes and high customer satisfaction. Results-driven project manager with proven expertise in leading diverse teams and enhancing quality control. Skilled in troubleshooting complex issues and ensuring effective communication across all levels.

Overview

20
20
years of professional experience

Work History

B&B Mechanic/Marketing and Public Relations Consultant

MTA Long Island Railroad
Jamaica
05.2008 - 01.2019
  • Conducted inspections of buildings and tunnels to identify maintenance needs.
  • Collaborated with team members to troubleshoot complex mechanical problems efficiently.
  • Maintained accurate records of repairs and services performed on each vehicle.
  • Collaborated with team to document findings and develop resolutions for customer complaints.
  • Reported issues to supervision for resource allocation and effective problem-solving.
  • Addressed diverse customer concerns daily, ensuring timely and satisfactory resolutions.
  • Reviewed work orders and discussed with supervisors.

carpenter/lead foreman/ project manager

Haugland & Sons Construction corp
Patchogue
12.2003 - 04.2008
  • Led a diverse team to ensure high-quality craftsmanship in all homes and remodels.
  • Managed scheduling, materials, and order tracking for each project.
  • Conducted meetings with architects, designers, and homeowners to resolve issues efficiently.
  • Strive for perfection by coordinating project requirements, and facilitating clear communication.
  • Installed cabinets, base cabinets and crown molding.
  • Fabricated staircases, doors, window frames and other wooden components for buildings.
  • Read blueprints, schematics and drawings to determine layout requirements.
  • Calculated material costs for projects based on labor estimates provided by clients.
  • Resolved conflicts among team members to maintain a productive work environment.
  • Conducted performance reviews and provided feedback to staff members.
  • Implemented quality control measures to maintain construction standards.
  • Facilitated communication between project managers and construction teams.
  • Led cross-functional meetings to align team objectives with company goals.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.

Assistant Manager/Food Service Supervisor

Sabarro
Bay Shore
06.1999 - 11.2002
  • Trained new employees on company policies and operational procedures.
  • Monitored customer interactions to ensure quality service and satisfaction.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Engaged with customers to provide a positive dining experience.
  • Monitored food temperatures to comply with safety regulations.
  • Served meals to customers in a friendly and courteous manner.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check, and credit card transactions.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Cleaned kitchen areas, equipment and utensils.
  • Assisted with inventory management and restocked supplies as needed.

Education

High School Diploma -

BAY SHORE HIGH SCHOOL
155 Third Ave, Bay Shore, NY 11706
01.1999

Skills

  • Project management
  • Public relations
  • Team collaboration
  • Time management
  • Leadership
  • Effective communication
  • Critical thinking
  • Customer relationship management
  • Quality control
  • Problem solving
  • Attention to detail
  • Data entry and accuracy
  • Microsoft Excel and PowerPoint
  • Inventory management
  • Maintenance reporting
  • Complaint resolution
  • Creative problem solving
  • Meal preparation
  • Blueprint reading
  • Bilingual communication and translation techniques

Languages

  • Spanish
  • English

Languages

Spanish
Full Professional

Timeline

B&B Mechanic/Marketing and Public Relations Consultant

MTA Long Island Railroad
05.2008 - 01.2019

carpenter/lead foreman/ project manager

Haugland & Sons Construction corp
12.2003 - 04.2008

Assistant Manager/Food Service Supervisor

Sabarro
06.1999 - 11.2002

High School Diploma -

BAY SHORE HIGH SCHOOL

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HENRY CHAVEZ